Customer Experience Program Management Professional

Honeywell
United States
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Organizational skills","Ability to manage multiple priorities","Stakeholder management","Cross-functional collaboration","Influence without direct authority"]

Oversee and execute the Dominion Energy South Carolina Neighborhood Energy Efficiency Program, ensuring program goals, customer satisfaction, safety compliance, and performance targets are met. Coordinate field technician scheduling, installations, and quality assurance, and manage reporting on production, penetration rates, participation, audits, and weekly client/leadership updates. Lead coordination of LMI weatherization and energy efficiency projects, maintaining documentation, stakeholder communication, and continuous improvement initiatives.

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FursaFursa
Honeywell
Honeywell
2 days ago

Customer Experience Program Management Professional

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Last checked: 16 hours agoStatus: Live

Job Summary

Oversee and execute the Dominion Energy South Carolina Neighborhood Energy Efficiency Program, ensuring program goals, customer satisfaction, safety compliance, and performance targets are met. Coordinate field technician scheduling, installations, and quality assurance, and manage reporting on production, penetration rates, participation, audits, and weekly client/leadership updates. Lead coordination of LMI weatherization and energy efficiency projects, maintaining documentation, stakeholder communication, and continuous improvement initiatives.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Oversee daily operations of the DESC Neighborhood Energy Efficiency Program, ensuring program goals, customer satisfaction, safety compliance, and performance standards.
  • •Support field technicians by coordinating schedules, overseeing installations, conducting quality assurance inspections, and maintaining a strong safety culture.
  • •Manage program performance via production reporting, penetration-rate tracking, customer participation goals, audit reporting, and weekly client/leadership updates.
  • •Coordinate Low-to-Moderate Income weatherization and energy efficiency projects, ensuring compliance, documentation management, stakeholder communication, and continuous improvement.
  • •Provide support for customer experience programs by coordinating cross-functional efforts and ensuring timely delivery that improves the customer journey.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveParental LeavePaid HolidaysDisability

Key Requirements

  • •1+ years of proven program or project management experience within customer experience or related fields, managing complex projects and delivering results.
  • •High school diploma or equivalent.
  • •Valid driver’s license.
  • •Bachelor’s degree in Business, Project Management, or a related field (preferred).
  • •Salesforce and Microsoft Office experience, plus knowledge of project management and collaboration tools.
Experience:1+ years
Education:Bachelor's in Business, Project Management, or related field
Skills:Organizational skillsAbility to manage multiple prioritiesStakeholder managementCross-functional collaborationInfluence without direct authority
Licenses:Valid driver’s license
Tech Stack:SalesforceMicrosoft OfficeProject management softwareCollaboration tools

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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