Head, Training and Excellence

Delivery Hero
Singapore
Workplace: HybridFull timeFunction: Education & TrainingExperience: 8+ yearsSkills: ["Leadership","Executive presentation","Stakeholder management","Analytical thinking","Cross-functional collaboration"]

Lead global enablement initiatives across Sales, Account Management, and high-volume BPO agent operations. Define and execute a holistic training roadmap, oversee instructional design standards, and manage end-to-end learning frameworks across all markets. Partner with RevOps to accelerate onboarding and improve revenue growth using KPIs and data-driven insights. Own LMS and enablement tech stack, automate learning workflows with Workday and Salesforce, and collaborate cross-functionally to support global go-to-market and continuous improvement.

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Delivery Hero
Delivery Hero
3 days ago

Head, Training and Excellence

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Job Summary

Lead global enablement initiatives across Sales, Account Management, and high-volume BPO agent operations. Define and execute a holistic training roadmap, oversee instructional design standards, and manage end-to-end learning frameworks across all markets. Partner with RevOps to accelerate onboarding and improve revenue growth using KPIs and data-driven insights. Own LMS and enablement tech stack, automate learning workflows with Workday and Salesforce, and collaborate cross-functionally to support global go-to-market and continuous improvement.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Education & Training
Seniority: Sr. Director level

Key Responsibilities

  • •Direct, mentor, and grow a high-performing team of enablement specialists and instructional designers across 15 markets.
  • •Define and execute a holistic enablement roadmap tailored to Sales, Account Management, and high-volume BPO agent networks.
  • •Oversee end-to-end strategy, deployment, and continuous optimization of instructional design standards and learning frameworks across commercial cohorts.
  • •Own the strategy, administration, and scaling of Learning Management Systems (LMS) and the broader enablement tech stack.
  • •Partner with Revenue Operations (RevOps) to align enablement initiatives with pipeline generation, win rates, net retention, and operational productivity metrics.

Key Requirements

  • •8+ years in sales enablement, commercial training, or L&D operations, preferably in technology, e-commerce, or Q-Commerce environments.
  • •5+ years of direct people management experience scaling enablement teams across markets.
  • •Deep understanding of Learning Management Systems (LMS), instructional design, and adult learning principles.
  • •Strong working knowledge of Salesforce (dashboards, pipeline workflows, CRM integration) and enterprise automation systems such as Workday.
  • •Proven success partnering with Revenue Operations (RevOps) in global, matrixed settings and influencing stakeholders across countries.
Experience:8+ yearsSales enablementCommercial trainingL&D operationsTechnologyE-commerceQ-CommerceGlobal environments
Skills:LeadershipExecutive presentationStakeholder managementAnalytical thinkingCross-functional collaboration
Certifications:MEDDPICCChallengerSolution SellingCPTDKirkpatrick
Languages:English
Tech Stack:SalesforceWorkdayLMSLearning Management SystemsCRMDashboardsPipeline workflowsLearning frameworks

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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