Safeguarding Officer (St Helier, JE, JE, JE1 1HS)

HSBC
Jersey
Workplace: OnsiteFull timeFunction: Legal, Risk & ComplianceSkills: ["Customer service","Prioritization","Communication","Attention to detail","Compliance"]

Join HSBC’s Voice Department to own customer due diligence work for local and international expat customers. You’ll contact customers by phone and email to resolve outstanding due diligence queries, complete CDD/KYC and transaction monitoring checks accurately and on time, and maintain high-quality customer data. The role also requires managing operational and regulatory risk, escalating unusual activity, and meeting quality and productivity KPIs while keeping up with regulatory change.

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FursaFursa
HSBC
HSBC
1 day ago

Safeguarding Officer (St Helier, JE, JE, JE1 1HS)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Join HSBC’s Voice Department to own customer due diligence work for local and international expat customers. You’ll contact customers by phone and email to resolve outstanding due diligence queries, complete CDD/KYC and transaction monitoring checks accurately and on time, and maintain high-quality customer data. The role also requires managing operational and regulatory risk, escalating unusual activity, and meeting quality and productivity KPIs while keeping up with regulatory change.
Location: Jersey
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Mid level

Key Responsibilities

  • •Contact Islands and Expat customers by phone and email to resolve and chase outstanding due diligence queries, including account blocking-related requests.
  • •Complete CDD/KYC and transaction monitoring checks accurately and on time in line with regulations and internal policy.
  • •Maintain high-quality customer data for ongoing monitoring.
  • •Manage operational and regulatory risk, escalate unusual activity, and collaborate with other teams.
  • •Deliver against agreed quality and productivity KPIs and stay up to date with regulatory change.

Pay and Benefits

Perks:Health InsuranceParental LeavePension

Key Requirements

  • •Strong customer service background.
  • •Ability to prioritise and work to tight deadlines in a high-volume environment.
  • •Excellent written and verbal communication.
  • •High attention to detail with ownership, commitment to compliance and quality.
  • •Experience in CDD/KYC or sensitive/complex customer cases is desirable, not essential.
Experience:CDDKYCFinancial crimeBankingCustomer due diligence
Skills:Customer servicePrioritizationCommunicationAttention to detailCompliance

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn