Technical Support Engineer (Remote, MEX)

Crowdstrke
Mexico
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Windows","Windows Server","Workstation","Splunk","Linux","Mac","Troubleshooting","Communication","Customer service"]

Technical Support Engineer role providing hands-on troubleshooting and customer guidance to help deploy, integrate and maintain CrowdStrike services. You’ll own customer issues, escalate when needed, document bugs with engineering, and help build knowledge base content while delivering high-quality, timely support in a fast-paced, technical cybersecurity environment.

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Crowdstrke
Crowdstrke
6 months ago

Technical Support Engineer (Remote, MEX)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 days agoStatus: Live

Job Summary

Technical Support Engineer role providing hands-on troubleshooting and customer guidance to help deploy, integrate and maintain CrowdStrike services. You’ll own customer issues, escalate when needed, document bugs with engineering, and help build knowledge base content while delivering high-quality, timely support in a fast-paced, technical cybersecurity environment.
Location: Mexico
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation, identify and escalate priority issues that need immediate attention
  • •Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
  • •Serve as internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possible
  • •Collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers
  • •Create the process or troubleshooting documentation in the support of knowledge base

Pay and Benefits

Perks:EquityWellness Stipend

Key Requirements

  • •3+ years of customer support, technical support, system administration or related customer facing role
  • •Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues
  • •Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person)
  • •Ability to work independently with little direct supervision and as a part of a team
  • •Ability to learn new technologies quickly
Experience:3+ yearsCybersecurity
Skills:WindowsWindows ServerWorkstationSplunkLinuxMacTroubleshootingCommunicationCustomer service
Tech Stack:WindowsWindows ServerWorkstationSplunkLinuxMac

Company Brief

Crowdstrke
Provides cloud-native endpoint protection, threat intelligence, and security operations solutions that prevent breaches and stop sophisticated cyberattacks across endpoints, cloud workloads, identity, and APIs for enterprises worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sunnyvale, United States
Founded: 2011
Glassdoor
Glassdoor: 4.4
WebsiteLinkedIn