Product Experience Specialist (Part Time)

Lovable
Sweden
Workplace: RemoteContractFunction: Software EngineeringSkills: ["Communication","Problem-solving","Customer service"]

Customer-facing product support role focused on delivering world-class assistance, capturing high-signal user insights, and turning feedback into product improvements. You’ll troubleshoot real user problems, maintain a growing knowledge base, and work cross-functionally to unblock users. This 3-month contract (potential extension to 12 months) can be full- or part-time, based in Lund or remote in Sweden, with a strong emphasis on user-obsessed thinking and clear communication.

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FursaFursa
Lovable
Lovable
9 months ago

Product Experience Specialist (Part Time)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Customer-facing product support role focused on delivering world-class assistance, capturing high-signal user insights, and turning feedback into product improvements. You’ll troubleshoot real user problems, maintain a growing knowledge base, and work cross-functionally to unblock users. This 3-month contract (potential extension to 12 months) can be full- or part-time, based in Lund or remote in Sweden, with a strong emphasis on user-obsessed thinking and clear communication.
Location: Sweden
Workplace: Remote
Employment Type: Contract
Job Function: Software Engineering

Key Responsibilities

  • •Become a Lovable expert: Understand every part of our product
  • •Provide Delightful Support: Solve a wide range of user problems with speed, warmth, and clarity
  • •Troubleshoot and escalate effectively: Investigate bugs, edge cases, and unexpected behavior, partnering with engineering when needed to get users unblocked
  • •Improve our support stack: Keep our internal knowledge base up to date and find ways to improve our processes
  • •Be the Voice of the Customer: Take extreme ownership in making sure user feedback drives product direction

Key Requirements

  • •User-first mindset with a focus on improving user experience and attention to detail.
  • •Crystal-clear, warm, precise written and verbal communication.
Experience:SaasCustomer supportProduct feedback
Skills:CommunicationProblem-solvingCustomer service
Languages:English
Tech Stack:IntercomClaudeAI tools

Company Brief

Lovable
Lovable builds a conversational AI platform that lets users create apps and websites by chatting with AI, automating full‑stack development and integrations to rapidly produce production-ready software.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series B
Headquarters: Stockholm, Sweden
Founded: 2023
WebsiteLinkedInGlassdoor