Salesforce

1 month ago

Senior Onboarding Specialist-Slack

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Senior Onboarding Specialist for Slack that partners with premier and signature customers to design and lead onboarding programs, drive adoption at scale, manage complex migrations, and mentor junior teammates while collaborating with Sales, Product, Engineering, and Professional Services to ensure a scalable, high-quality onboarding experience.

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Lead onboarding engagements for our most strategic and complex Premier and Signature accounts.
•Design and facilitate sessions to educate customers on advanced product capabilities (Slackbot, Slack Connect, Workflows, Salesforce connectors, AI features).
•Apply consultative expertise to uncover objectives and architect long-term success paths for customers.
•Build and iterate scalable onboarding frameworks, playbooks, and enablement resources.
•Partner cross-functionally with Sales, Product, Engineering, and Professional Services to remove blockers and close feedback loops.

Key Requirements

•6+ years of experience driving customer success and measurable business outcomes through technology.
•Ability to lead complex, strategic customer engagements at the executive level across large, matrixed organizations.
•Comfort with technical conversations across levels (administrators to C-suite) and a proven consultative approach.
•Experience leading cross-functional initiatives and influencing stakeholders without direct authority.
•Advanced technical fluency with enterprise software, APIs, and integration patterns.

Experience:6+ yearsEnterprise SaaSSlackSalesforceAICustomer success

Skills:CommunicationLeadershipProblem-solvingStakeholder managementCross-functional collaboration

Languages:English

Tech Stack:JavaJavaScriptNode.jsPythonSQLAPIsSlackSalesforceEnterprise software

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

1 month ago

Senior Onboarding Specialist-Slack

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Lead onboarding engagements for our most strategic and complex Premier and Signature accounts.
•Design and facilitate sessions to educate customers on advanced product capabilities (Slackbot, Slack Connect, Workflows, Salesforce connectors, AI features).
•Apply consultative expertise to uncover objectives and architect long-term success paths for customers.
•Build and iterate scalable onboarding frameworks, playbooks, and enablement resources.
•Partner cross-functionally with Sales, Product, Engineering, and Professional Services to remove blockers and close feedback loops.

Key Requirements

•6+ years of experience driving customer success and measurable business outcomes through technology.
•Ability to lead complex, strategic customer engagements at the executive level across large, matrixed organizations.
•Comfort with technical conversations across levels (administrators to C-suite) and a proven consultative approach.
•Experience leading cross-functional initiatives and influencing stakeholders without direct authority.
•Advanced technical fluency with enterprise software, APIs, and integration patterns.

Experience:6+ yearsEnterprise SaaSSlackSalesforceAICustomer success

Skills:CommunicationLeadershipProblem-solvingStakeholder managementCross-functional collaboration

Languages:English

Tech Stack:JavaJavaScriptNode.jsPythonSQLAPIsSlackSalesforceEnterprise software

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor