IT , Working Student

Soundcloud
Berlin
Workplace: HybridInternshipFunction: Government Affairs & Public PolicySkills: ["Communication","Problem-solving","Teamwork","Customer service","Time management"]

Support the Global IT Team by handling incoming tech issues for employees, providing hands-on and remote assistance in Berlin, and learning on the job while collaborating with teammates to ensure quick, effective resolutions.

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FursaFursa
Soundcloud
Soundcloud
2 months ago

IT , Working Student

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Support the Global IT Team by handling incoming tech issues for employees, providing hands-on and remote assistance in Berlin, and learning on the job while collaborating with teammates to ensure quick, effective resolutions.
Location: Berlin
Workplace: Hybrid
Employment Type: Internship
Job Function: Government Affairs & Public Policy
Seniority: Entry level

Key Responsibilities

  • •Handle incoming tech support issues and analyze tasks to resolve them in collaboration with the IT team.
  • •Provide hands-on and remote support to employees across the organization, ensuring quick and effective solutions.
  • •Assist in maintaining IT systems and user documentation, and contribute to ongoing improvements.
  • •Communicate clearly with users and IT colleagues to ensure all questions are answered and end-users are satisfied with the outcome.
  • •Learn and adapt to new tools and processes as part of a fast-paced IT environment.

Key Requirements

  • •You are currently enrolled at a German university in a computer science-related field and eligible to work in the EU.
  • •You should have experience with Mac OSX and Windows operating systems and be able to troubleshoot issues in a technical service desk context.
  • •You are a self-starter who enjoys taking on responsibility and learning new things daily.
  • •Bonus points if you have programming experience or prior service desk work.
Experience:IT
Skills:CommunicationProblem-solvingTeamworkCustomer serviceTime management
Languages:English
Tech Stack:Mac OSXWindows

Company Brief

Soundcloud
Operates an online audio distribution platform that enables creators to upload, share, and monetize music and audio. Offers streaming services, creator tools, distribution and audience engagement features for independent artists and listeners worldwide.
Industry: Streaming Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Berlin, Germany
Founded: 2007
WebsiteLinkedIn