Modash

1 month ago

Technical Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Technical Customer Success Manager to own API customer journeys, onboarding, adoption, and renewals for Modash's creator data platform. Manage a portfolio of API customers across Europe, collaborate with Product, Sales, Support and Marketing, and advocate for customers internally. Use Vitally, Notion, Intercom, Stripe, FullStory, Calendly; remote, in Europe. You’ll drive adoption, upsell opportunities, and renewals while ensuring first-value realization and a great customer experience.

Location: Lisbon

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own your portfolio of API customers from onboarding to adoption, expansion and renewals, including building a clear success plan and conducting regular check-ins.

Pay and Benefits

Perks:Remote WorkFlexible HoursPaid LeaveLearning Budget

Key Requirements

•2+ years of experience in Customer Success, Account Management, or a similar customer-facing role supporting technical customers.

Experience:2+ yearsB2B SaaSAPIsCreator data

Skills:CommunicationOrganizationProblem-solvingStakeholder management

Languages:English

Tech Stack:VitallyNotionIntercomStripeFullStoryCalendly

Company Brief

Modash

Provides influencer discovery, analytics, and campaign management software to help brands find creators, measure audience quality, track campaign performance, and optimize influencer marketing at scale.

Industry: Influencer & Creator Economy

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: London, United Kingdom

Founded: 2018

Website

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Modash

1 month ago

Technical Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Lisbon

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own your portfolio of API customers from onboarding to adoption, expansion and renewals, including building a clear success plan and conducting regular check-ins.

Pay and Benefits

Perks:Remote WorkFlexible HoursPaid LeaveLearning Budget

Key Requirements

•2+ years of experience in Customer Success, Account Management, or a similar customer-facing role supporting technical customers.

Experience:2+ yearsB2B SaaSAPIsCreator data

Skills:CommunicationOrganizationProblem-solvingStakeholder management

Languages:English

Tech Stack:VitallyNotionIntercomStripeFullStoryCalendly

Company Brief

Modash

Industry: Influencer & Creator Economy

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: London, United Kingdom

Founded: 2018

Website