Quality & Training Specialist - Live and Monetization - Dublin - Ukrainian Speaker

TikTok
Dublin
Workplace: OnsiteFull timeFunction: Education & TrainingSkills: ["Problem-solving","Ownership","Self-motivation","Stakeholder management","Fast-paced judgment"]

Ensure safety policies are followed accurately and consistently at scale by conducting analytical audits of human moderation and tracking quality performance targets. Perform deep Root Cause Analysis on recurring issues, interpret complex policy guidance, and validate benchmark “golden sets” to improve enforcement accuracy. Lead calibration sessions, drive operational escalations and policy rollouts, and support training for BPO staff while using AI and QA dashboards to streamline reporting.

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FursaFursa
TikTok
TikTok
11 hours ago

Quality & Training Specialist - Live and Monetization - Dublin - Ukrainian Speaker

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Ensure safety policies are followed accurately and consistently at scale by conducting analytical audits of human moderation and tracking quality performance targets. Perform deep Root Cause Analysis on recurring issues, interpret complex policy guidance, and validate benchmark “golden sets” to improve enforcement accuracy. Lead calibration sessions, drive operational escalations and policy rollouts, and support training for BPO staff while using AI and QA dashboards to streamline reporting.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training

Key Responsibilities

  • •Conduct regular analytical quality assurance audits of human moderation to verify compliance with Trust & Safety and data protection standards.
  • •Run deep-dives on recurring quality issues and perform RCA to identify patterns and drive continuous process optimization.
  • •Provide expert policy interpretation and judgment for complex, ambiguous, or high-risk cases, including calibration against “golden sets.”
  • •Lead calibration sessions and coordinate cross-functional stakeholders to simplify policy explanations and support global quality goals.
  • •Manage edge cases, ensure policy cascading and implementation across partners, and support training rollouts for new policy and guideline updates.

Key Requirements

  • •Conduct analytical audits of human moderation, ensuring processes comply with data protection and Trust & Safety standards while meeting audit targets.
  • •Perform Root Cause Analysis (RCA) to identify recurring quality issues and translate data into actionable feedback to improve Operational Guidelines and Standards.
  • •Use expert judgment to interpret content policies and SOPs for complex or high-risk escalations, including validating “golden sets” under quality methodologies.
  • •Lead calibration sessions and coordinate cross-functional communication to align BPO/internal teams on global quality goals and operational updates.
  • •Demonstrate technical and reporting proficiency using QA/calibration tools and AI to produce weekly/monthly reports and streamline workflows.
Experience:Trust and safetyContent moderation
Skills:Problem-solvingOwnershipSelf-motivationStakeholder managementFast-paced judgment
Languages:UkrainianEnglish
Tech Stack:AIRoot Cause Analysis (RCA)QA dashboardsCalibration toolsData visualizationReporting

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn