MongoDB

1 month ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead strategic customer success for a portfolio of Enterprise (G2000) accounts by aligning cross-functional resources to maximize retention, revenue realization, and long-term advocacy. Build deep relationships with senior stakeholders, manage complex technical environments, and mentor regional teams to deliver measurable business impact in high-pressure scenarios.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Act as a senior advisor to Enterprise accounts, identifying risks and delivering cross-disciplinary solutions to accelerate value realization and customer success
•Lead comprehensive business reviews with senior technical and business leaders to align objectives and champion mutual success plans
•Drive account strategy across multiple teams to maximize lifecycle value, retention, and revenue realization for a diverse portfolio
•Monitor and report on key business outcomes, forecast with leadership, and collaborate with presales to identify expansion opportunities
•Ensure accurate customer insights in internal systems and foster AI-enabled engagement to improve efficiency and outcomes

Key Requirements

•7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
•4+ years experience being accountable for customer health and revenue realization for Enterprise customers
•Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite
•Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
•Experience in a deeply technical, enterprise/software environment

Experience:7-10 yearsEnterprise softwareSaaSCustomer Success

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solving

Languages:English

Company Brief

MongoDB

Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn

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MongoDB

1 month ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Act as a senior advisor to Enterprise accounts, identifying risks and delivering cross-disciplinary solutions to accelerate value realization and customer success
•Lead comprehensive business reviews with senior technical and business leaders to align objectives and champion mutual success plans
•Drive account strategy across multiple teams to maximize lifecycle value, retention, and revenue realization for a diverse portfolio
•Monitor and report on key business outcomes, forecast with leadership, and collaborate with presales to identify expansion opportunities
•Ensure accurate customer insights in internal systems and foster AI-enabled engagement to improve efficiency and outcomes

Key Requirements

•7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
•4+ years experience being accountable for customer health and revenue realization for Enterprise customers
•Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite
•Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
•Experience in a deeply technical, enterprise/software environment

Experience:7-10 yearsEnterprise softwareSaaSCustomer Success

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solving

Languages:English

Company Brief

MongoDB

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn