Technical Account Consultant (12 Month Contract)

Hootsuite
Mumbai, Pune, Maharashtra
Workplace: RemoteContractFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Analytical skills","Problem-solving","Collaboration","Continuous learning"]

Deliver technical consultation for customers across Hootsuite and Talkwalker, focusing on product adoption, value realization, and TAM-hour renewals. Partner with your regional customer account team to provide presales support, plan and report on TAM hour consumption, and support integrations and APIs. Use customer advocacy to resolve and enhance customer experiences, contribute to scalable professional services processes, and help drive regional TAM services sales toward quarterly targets.

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FursaFursa
Hootsuite
Hootsuite
2 days ago

Technical Account Consultant (12 Month Contract)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Deliver technical consultation for customers across Hootsuite and Talkwalker, focusing on product adoption, value realization, and TAM-hour renewals. Partner with your regional customer account team to provide presales support, plan and report on TAM hour consumption, and support integrations and APIs. Use customer advocacy to resolve and enhance customer experiences, contribute to scalable professional services processes, and help drive regional TAM services sales toward quarterly targets.
Location: Mumbai, Pune, Maharashtra
Workplace: Remote
Employment Type: Contract · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver technical consultancy hours by providing ongoing expertise, guidance, and product value while meeting delivery timelines and technical optimization goals.
  • •Provide presales support in your region as part of the customer account team, advocate internally to improve customer product experience, and build trusted client relationships.
  • •Identify account growth opportunities and escalate to account management when applicable.
  • •Build customer project plans for TAM-hour consumption and produce monthly consumption reports as required.
  • •Own integrations and relevant APIs, continuously upskilling on the product tech stack and contributing to scalable processes and professional services improvements.

Key Requirements

  • •5+ years of enterprise project implementation and customer advocacy experience in post-sales or professional services for SaaS (or an equivalent combination of education and experience).
  • •Ability to comprehend and translate complex business requirements into solutions aligned to customer goals and objectives.
  • •Experience explaining complex technical issues to non-technical stakeholders.
  • •Customer-obsessed approach with strong communication and analytical skills, including enterprise-grade software integrations experience.
  • •Strong process and project management skills to manage timelines and processes to get work accomplished.
Experience:5+ yearsSaaSEnterprise softwareProfessional services
Skills:CommunicationAnalytical skillsProblem-solvingCollaborationContinuous learning
Languages:English
Tech Stack:APIsIntegrationsTAMHootsuiteTalkwalker

Company Brief

Hootsuite
Provides a social media management platform for businesses to schedule posts, monitor conversations, analyze performance, and manage multiple social accounts across networks. Serves marketers, agencies, and enterprises with collaboration and analytics tools.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Vancouver, Canada
Founded: 2008
WebsiteLinkedIn