Cisco

1 day ago

Technical Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Serve as a senior technical expert on Cisco Canada’s Public Sector Canadian Secure Technical Services (CSTS) team, handling 2nd/3rd tier troubleshooting and acting as the primary escalation point during major network outages. Translate complex technical issues into actionable feedback for Cisco Engineering, develop automation and AI-enabled support assets, and mentor Technical Consulting Engineers while driving continuous improvement through training and community initiatives.

Location: Ottawa

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Lead 2nd and 3rd tier troubleshooting for network topologies involving mixed media protocols, focusing on Cisco Switching, Routing, and Security solutions.
•Serve as the primary escalation point for urgent customer issues, managing high-pressure situation rooms and catastrophic outages to rapid resolution.
•Drive systemic product and service improvements by translating complex technical challenges into actionable feedback for Cisco Engineering and delivery teams.
•Develop and scale intellectual capital, including automation assets, AI tools, and technical documentation to optimize global service delivery and knowledge sharing.
•Foster continuous improvement by mentoring Technical Consulting Engineers and leading technical community initiatives such as training and hackathons.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid ParentalLife Insurance

Key Requirements

•Bachelor’s degree with 5+ years of experience in technical consulting in Large Enterprise or Public Sector environments.
•Experience with Cisco Security technologies such as Firewall, VPN, AAA, Firepower, Cisco ASA, and ISE, with expertise troubleshooting difficult security issues.
•Expert-level technical certification (e.g., CCIE) or equivalent relevant industry-recognized certification.
•Solid experience in a lead technical role managing high-impact escalations and cross-functional initiatives.
•Demonstrated experience creating technical documentation, training content, or automation assets (e.g., scripts or digital signatures).

Experience:5+ years

Education:Bachelor's

Skills:MentoringContinuous improvementExecutive communicationCross-functional collaboration

Certifications:CCIE

Languages:Canadian FrenchEnglish

Tech Stack:Cisco SwitchingCisco RoutingCisco SecurityCisco FirewallCisco VPNCisco AAAFirepowerCisco ASACisco ISEAutomation assetsAI toolsMachine learning

Eligibility

Security Clearance:Canadian Government Security Clearance

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

1 day ago

Technical Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Ottawa

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Lead 2nd and 3rd tier troubleshooting for network topologies involving mixed media protocols, focusing on Cisco Switching, Routing, and Security solutions.
•Serve as the primary escalation point for urgent customer issues, managing high-pressure situation rooms and catastrophic outages to rapid resolution.
•Drive systemic product and service improvements by translating complex technical challenges into actionable feedback for Cisco Engineering and delivery teams.
•Develop and scale intellectual capital, including automation assets, AI tools, and technical documentation to optimize global service delivery and knowledge sharing.
•Foster continuous improvement by mentoring Technical Consulting Engineers and leading technical community initiatives such as training and hackathons.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid ParentalLife Insurance

Key Requirements

•Bachelor’s degree with 5+ years of experience in technical consulting in Large Enterprise or Public Sector environments.
•Experience with Cisco Security technologies such as Firewall, VPN, AAA, Firepower, Cisco ASA, and ISE, with expertise troubleshooting difficult security issues.
•Expert-level technical certification (e.g., CCIE) or equivalent relevant industry-recognized certification.
•Solid experience in a lead technical role managing high-impact escalations and cross-functional initiatives.
•Demonstrated experience creating technical documentation, training content, or automation assets (e.g., scripts or digital signatures).

Experience:5+ years

Education:Bachelor's

Skills:MentoringContinuous improvementExecutive communicationCross-functional collaboration

Certifications:CCIE

Languages:Canadian FrenchEnglish

Tech Stack:Cisco SwitchingCisco RoutingCisco SecurityCisco FirewallCisco VPNCisco AAAFirepowerCisco ASACisco ISEAutomation assetsAI toolsMachine learning

Eligibility

Security Clearance:Canadian Government Security Clearance

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor