Manager, Customer Engineer - (M3)

Manage customer engineering activities within a defined district, maintaining customer relationships and conducting regular customer visits. Lead, coach, and direct customer engineers, including performance planning, appraisals, escalation handling, and RMA process management. Serve as the prime interface with product divisions (tech support, training, spares, reliability), monitor award and mentor programs, and own account planning, forecasts, and cost efficiency aligned to district financial results.