Manager, Customer Engineer - (M3)

Applied Materials
Singapore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Leadership","Customer relationship management","Problem-solving","Interpersonal skills","Ethics/compliance"]

Manage customer engineering activities within a defined district, maintaining customer relationships and conducting regular customer visits. Lead, coach, and direct customer engineers, including performance planning, appraisals, escalation handling, and RMA process management. Serve as the prime interface with product divisions (tech support, training, spares, reliability), monitor award and mentor programs, and own account planning, forecasts, and cost efficiency aligned to district financial results.

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Applied Materials
Applied Materials
1 month ago

Manager, Customer Engineer - (M3)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Manage customer engineering activities within a defined district, maintaining customer relationships and conducting regular customer visits. Lead, coach, and direct customer engineers, including performance planning, appraisals, escalation handling, and RMA process management. Serve as the prime interface with product divisions (tech support, training, spares, reliability), monitor award and mentor programs, and own account planning, forecasts, and cost efficiency aligned to district financial results.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Maintain customer relationships and perform regular customer visits across the district.
  • •Lead, coach, and direct customer engineers; manage planning, objectives, performance appraisals, and corrective actions.
  • •Act as the prime interface with product divisions including tech support, training, spares, and reliability.
  • •Monitor programs such as the CSD Award Program and mentor program; execute escalation procedures.
  • •Drive account planning and district financial results: forecasting, cost efficiency, installation planning/reporting, and RMA procedure management.
Travel: Low travel

Pay and Benefits

Perks:Travel AllowanceEmployee Assistance

Key Requirements

  • •Manage and develop customer relationships across relevant individuals in the district.
  • •Coach and direct customer engineers, including salary/career planning, corrective actions, objectives, and performance appraisals.
  • •Use judgment to execute escalation procedures and resolve issues within defined procedures and policies.
  • •Own account planning with the District Sales Engineer, including support plans, financial forecasting, and cost efficiency.
  • •Ensure effective system installation planning and execution, including meetings, process support identification, and RMA procedure management.
Experience:SemiconductorsCustomer support
Skills:LeadershipCustomer relationship managementProblem-solvingInterpersonal skillsEthics/compliance

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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Glassdoor: 3.9
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