Customer Service Representative (m/w/d)

DP World
Germany
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: certificationSkills: ["Communication","Problem-solving","Reliability","Solution orientation","Structured working"]

Act as the central interface between customers, logistics partners, and terminal operations. Handle transport orders end-to-end by collecting and validating details in the ERP system, coordinating with planning, terminal operations, customs, and internal stakeholders, and keeping everyone proactively informed about delays, missing documents, or damage. Maintain customer and transport data and create KPI and service-quality reports, working in a 3-shift schedule.

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FursaFursa
DP World
DP World
2 days ago

Customer Service Representative (m/w/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Act as the central interface between customers, logistics partners, and terminal operations. Handle transport orders end-to-end by collecting and validating details in the ERP system, coordinating with planning, terminal operations, customs, and internal stakeholders, and keeping everyone proactively informed about delays, missing documents, or damage. Maintain customer and transport data and create KPI and service-quality reports, working in a 3-shift schedule.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide competent, solution-oriented support to customers via phone, email, and digital portals.
  • •Receive and check transport orders and enter all relevant information into the ERP system.
  • •Coordinate order processing with planning, terminal operations, customs, and other internal interfaces.
  • •Develop solutions for delays, missing documents, or damage and proactively communicate with all stakeholders.
  • •Maintain customer and transport data and produce KPI and service-quality reports while working in the 3-shift schedule.

Pay and Benefits

Perks:Paid LeaveGym MembershipCommuter Benefits

Key Requirements

  • •Completed commercial training, ideally in forwarding or logistics, or a comparable qualification.
  • •At least 2 years of work experience in customer service, logistics, or in intermodal contexts.
  • •Very good German (at least C1) and English (at least B1; B2 preferred).
  • •Safe handling of ERP systems and MS Office, especially Excel.
  • •Structured, reliable, solution-oriented work with calm, clear communication when priorities change.
Experience:2+ yearsLogisticsIntermodalTransport
Education:Certification / Diploma in Spedition oder Logistik
Skills:CommunicationProblem-solvingReliabilitySolution orientationStructured working
Languages:GermanEnglish
Tech Stack:ERPMS OfficeExcel

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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