Helpdesk Associate - ITIL

NTT
Coimbatore
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Team collaboration","Troubleshooting","Communication","Independent problem-solving"]

Provide IT Service Desk support to end-users for devices, applications, and business processes. Log, update, and escalate support issues, and support end-user onboarding activities. Collaborate with internal IT teams on testing, integration, and maintenance, and help evaluate and implement process and technology improvements. Work within a global, diverse team using strong troubleshooting skills and clear communication while following 24/7 rotational shifts and working from the office.

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FursaFursa
NTT
NTT
4 months ago

Helpdesk Associate - ITIL

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Provide IT Service Desk support to end-users for devices, applications, and business processes. Log, update, and escalate support issues, and support end-user onboarding activities. Collaborate with internal IT teams on testing, integration, and maintenance, and help evaluate and implement process and technology improvements. Work within a global, diverse team using strong troubleshooting skills and clear communication while following 24/7 rotational shifts and working from the office.
Location: Coimbatore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
  • •Record, update, and escalate support issues to the next level promptly.
  • •Support end-user onboarding activities for IT systems and services.
  • •Work with internal IT teams on system testing, integration, and maintenance.
  • •Discover, evaluate, and implement process and technology improvements for IT business tools.

Key Requirements

  • •Excellent English written and verbal communication skills for working with end-users and stakeholders.
  • •Exceptional customer service and strong team collaboration skills.
  • •Strong troubleshooting skills for bug-finding, resolution, and independent problem-solving in a global team.
  • •Knowledge of IT software and hardware troubleshooting for Win 10, macOS, iOS, Android, Google Suite, and Microsoft environments.
  • •Comfort with 24/7 rotational shifts and working from the office (work from office mandatory).
Skills:Customer serviceTeam collaborationTroubleshootingCommunicationIndependent problem-solving
Languages:English
Tech Stack:IT Service DeskITILWindows 10MacOSIOSAndroidGoogle SuiteMicrosoft

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn