Partner Success Manager

Xometry
Bengaluru
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Root cause analysis","Organizational skills","Self-starter","Relationship-building","Strong communication"]

Own the health and growth of Xometry’s manufacturing partner network by improving engagement, order throughput, quality, and satisfaction. Track partner performance metrics (capacity utilization, job acceptance, on-time delivery), onboard partners, and run business reviews with scorecards and improvement plans. Diagnose root causes of quality, deadline, and capacity issues, manage escalations cross-functionally, and document activity in the central CRM/database while complying with the Quality Management System.

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Xometry
Xometry
1 day ago

Partner Success Manager

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Last checked: 6 hours agoStatus: Live

Job Summary

Own the health and growth of Xometry’s manufacturing partner network by improving engagement, order throughput, quality, and satisfaction. Track partner performance metrics (capacity utilization, job acceptance, on-time delivery), onboard partners, and run business reviews with scorecards and improvement plans. Diagnose root causes of quality, deadline, and capacity issues, manage escalations cross-functionally, and document activity in the central CRM/database while complying with the Quality Management System.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Improve partner engagement, order throughput, quality, and overall partner satisfaction.
  • •Monitor partner performance using metrics like capacity utilization, job acceptance rates, and on-time delivery.
  • •Provide partner service through onboarding, relationship building, and proactive communications on performance and opportunities.
  • •Conduct business reviews with capacity assessments, performance scorecards, and improvement plans.
  • •Document partner interactions in the central CRM/database, leverage company platforms, and manage escalations cross-functionally to protect customer experience.

Key Requirements

  • •Prior account management, partner/supplier management, or customer success experience.
  • •Minimum 3 years of related experience, preferably in manufacturing, operations, or supply chain.
  • •Bachelor’s degree in Supply Chain, Business, Engineering, or related field (preferred).
  • •Working knowledge of manufacturing processes, production capabilities, and quality/inspection standards.
  • •Capable of root cause analysis and solving complex partner performance issues; self-starter who can independently drive actions to completion.
Experience:3+ yearsManufacturingOperationsSupply chain
Education:Bachelor's in Supply Chain, Business, Engineering, or a related field
Skills:Root cause analysisOrganizational skillsSelf-starterRelationship-buildingStrong communication
Tech Stack:CRMCentral CRM/databaseQuality Management System

Company Brief

Xometry
Operates an on-demand digital manufacturing marketplace connecting buyers with manufacturing partners for CNC machining, 3D printing, sheet metal, injection molding and other custom parts, leveraging instant quoting and supply chain services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Rockville, United States
Founded: 2013
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor