Service Advisor Back Office After Sales (m/w/d) 80 - 100% (Zürich, CH)

Zurich Insurance
Zurich
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Quality orientation","Independent work"]

Handle incoming customer inquiries by phone and in writing, and provide customer-focused solutions even in challenging cases. Process contract changes and ensure correct administration for vehicle registrations and re-registrations. Advise customers, general agents, and internal specialists on insurance matters for private/non-life business. Produce high-quality customer correspondence and take ownership of timely, accurate case processing within your portfolio.

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FursaFursa
Zurich Insurance
Zurich Insurance
1 day ago

Service Advisor Back Office After Sales (m/w/d) 80 - 100% (Zürich, CH)

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Source: Company careers pageValidated by: Fursa AI
Last checked: Just nowStatus: Live

Job Summary

Handle incoming customer inquiries by phone and in writing, and provide customer-focused solutions even in challenging cases. Process contract changes and ensure correct administration for vehicle registrations and re-registrations. Advise customers, general agents, and internal specialists on insurance matters for private/non-life business. Produce high-quality customer correspondence and take ownership of timely, accurate case processing within your portfolio.
Location: Zurich
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Process incoming customer requests in writing and by phone and find customer-oriented solutions
  • •Carry out contract changes and ensure correct handling of vehicle registrations, re-registrations, de-registrations, and other administrative processes
  • •Provide competent insurance advice to customers, general agents, and internal specialist units for private/non-life business
  • •Write and manage high-quality customer correspondence with efficient processing
  • •Ensure timely, high-quality completion of your business cases

Key Requirements

  • •Completed commercial training and/or relevant work experience in the insurance or financial industry
  • •Experience with written and telephone customer contact
  • •Strong customer service orientation and quality awareness
  • •Very good German and English skills (French and/or Italian are an advantage)
  • •VBV certification is an advantage
Experience:InsuranceFinancial servicesCustomer service
Skills:Customer focusQuality orientationIndependent work
Certifications:VBV
Languages:GermanEnglishFrenchItalian

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn