Sr Analyst, Customer Svc

RTX
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Documentation","Trend analysis","Research","Customer training"]

Provide overall customer service and post-sales support, serving as the customer interface for product status and delivery. Document customer service needs, identify trends, and direct complex inquiries to the right departments. Research information to resolve difficult questions and ensure customer satisfaction. Perform onsite Aftermarket client services such as installs, maintenance/upgrades, and deliver product education and training for customers and internal teams.

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FursaFursa
RTX
RTX
9 hours ago

Sr Analyst, Customer Svc

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide overall customer service and post-sales support, serving as the customer interface for product status and delivery. Document customer service needs, identify trends, and direct complex inquiries to the right departments. Research information to resolve difficult questions and ensure customer satisfaction. Perform onsite Aftermarket client services such as installs, maintenance/upgrades, and deliver product education and training for customers and internal teams.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Perform duties related to overall customer service and post-sales support.
  • •Document customer service needs, identify patterns/trends, and maintain quality and consistency of service.
  • •Provide onsite Aftermarket client support including installs, maintenance/service, and upgrades of equipment.
  • •Provide instruction and education on product/equipment usage and design/manage product training for customers and staff.
  • •Confer with customers and internal teams to address complaints, research information, and expedite/trace shipments as needed.

Key Requirements

  • •Minimum 2 years of prior relevant experience.
  • •University degree or equivalent experience.
  • •Theoretical to advanced knowledge of the work area.
  • •Practical knowledge of RTX projects, programs, or systems with the ability to make enhancements and leverage them in daily work.
  • •Ability to provide customer-facing support by using organization and product knowledge to resolve inquiries and follow up.
Experience:2+ years
Skills:Customer serviceDocumentationTrend analysisResearchCustomer training

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website