Inter Facilities Transfer Agent (ER24 Contact Centre 124, Rivonia, ZA, Witkoppen )

Mediclinic
South Africa
Full timeFunction: Facilities, Workplace & Physical OperationsExperience: 1+ yearsEducation: high_schoolSkills: ["Sound knowledge","Communication","Administration","Telephonic and email etiquette"]

Coordinate inter-facility transfers within the ER24 contact centre, handling transfer reception, logging, and coordination from one place to another. Provide basic contact centre administration while supporting a high-performing customer experience in the Assistance/EMS environment. You’ll apply emergency care knowledge, funder scheme rules, and CAD-system competency, communicating professionally via telephony and email.

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FursaFursa
Mediclinic
Mediclinic
1 day ago

Inter Facilities Transfer Agent (ER24 Contact Centre 124, Rivonia, ZA, Witkoppen )

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Coordinate inter-facility transfers within the ER24 contact centre, handling transfer reception, logging, and coordination from one place to another. Provide basic contact centre administration while supporting a high-performing customer experience in the Assistance/EMS environment. You’ll apply emergency care knowledge, funder scheme rules, and CAD-system competency, communicating professionally via telephony and email.
Location: South Africa
Employment Type: Full time · Permanent
Job Function: Facilities, Workplace & Physical Operations
Seniority: Entry level

Key Responsibilities

  • •Coordinate the inter-facility transfer process
  • •Receive, log, and coordinate transfers from one place to another
  • •Provide basic contact centre administration
  • •Handle transfers within the Assistance/EMS environment
  • •Use CAD system competence to support service delivery

Key Requirements

  • •Grade 12 education
  • •1-year experience as a Contact Centre Agent or ERO
  • •1-year experience in an Inter Facility Department, Hospital Administration or Medical Scheme
  • •Knowledge and ability to apply Emergency Care and Funder Scheme rules
  • •Competence in Microsoft Excel, Word and Outlook, with telephonic and email etiquette
Experience:1+ years
Education:High School
Skills:Sound knowledgeCommunicationAdministrationTelephonic and email etiquette
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft OutlookCAD system

Company Brief

Mediclinic
Part of Mediclinic International, Mediclinic Middle East operates hospitals and clinics across the UAE, delivering specialist acute care, outpatient services and multi-disciplinary treatment across Dubai, Abu Dhabi, Al Ain and Al Dhafra.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1983
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Glassdoor: 3.9
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