Technical Account Manager

LexisNexis Risk Solutions
Mumbai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-3 yearsSkills: ["Customer service","Communication","Problem-solving","Self-motivation","Diligence"]

Own an assigned client base as the primary point of contact, troubleshooting issues and ensuring optimization of LexisNexis solutions. Communicate with technical and business teams to understand requirements, analyze client transactions, and recommend software/process improvements and training needs. Drive escalations through root-cause analysis, manage service-level metrics and reporting, and coordinate internal teams to deliver services that improve customer satisfaction, trust, and enhancements.

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LexisNexis Risk Solutions
LexisNexis Risk Solutions
1 day ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own an assigned client base as the primary point of contact, troubleshooting issues and ensuring optimization of LexisNexis solutions. Communicate with technical and business teams to understand requirements, analyze client transactions, and recommend software/process improvements and training needs. Drive escalations through root-cause analysis, manage service-level metrics and reporting, and coordinate internal teams to deliver services that improve customer satisfaction, trust, and enhancements.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as primary point of contact for an assigned client base, owning overall account management and troubleshooting to ensure optimization of LexisNexis solutions.
  • •Communicate with client technical and business teams to understand requirements and provide technical recommendations and guidance.
  • •Proactively monitor client transactions and processes, perform analysis, and make recommendations to internal and customer stakeholders.
  • •Follow defined processes to provide status updates, root-cause analysis, and service level agreement metrics and reports; develop tools to improve support processes.
  • •Manage and lead critical escalations, delivering technical and product knowledge resolution to technical and non-technical audiences verbally and in writing.
Travel: High travel

Key Requirements

  • •Great customer service skills with experience in technical support customer contact or consulting roles.
  • •2-3 years of continuous compliance/banking industry experience.
  • •Ability to solve complex technical issues through in-depth research and analysis with excellent verbal and written communication skills.
  • •Knowledge of IP/FTP, SQL Server, IIS, and MySQL databases.
  • •Basic experience with CRM systems (Salesforce, Jira, Confluence) and working knowledge of APIs (SOAP, REST).
Experience:2-3 yearsComplianceBanking
Skills:Customer serviceCommunicationProblem-solvingSelf-motivationDiligence
Tech Stack:SQL ServerIISMySQLIP/FTPXMLMicrosoft NetworkingCRMSalesforceJiraConfluenceSharePointSOAPRESTMicrosoft Office 365OutlookExcelPowerPointMicrosoft TeamsKibanaAPI

Company Brief

LexisNexis Risk Solutions
Provides data, analytics, and technology solutions to help businesses manage risk, detect fraud, comply with regulations, and make decisions across insurance, financial services, government, and commercial sectors.
Industry: RegTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Public Company
Headquarters: Alpharetta, United States
WebsiteLinkedIn