Senior SMB Account Executive

Zendesk
Melbourne
Workplace: HybridFull timeFunction: SalesExperience: 4+ yearsEducation: bachelorsSkills: ["Presentation","Negotiation","Deal closing","Organizational","Multi-tasking"]

Drive top-line revenue growth by acquiring new SMB customers and expanding existing accounts through cross-sell and retention-focused strategies. Manage and nurture customer relationships, using data insights, customer intents, and adoption history to prospect and improve outcomes. Run competitive sales cycles, build and maintain an accurate pipeline in Salesforce, and provide weekly/monthly/quarterly forecasts to exceed revenue goals in a hybrid role.

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FursaFursa
Zendesk
Zendesk
1 day ago

Senior SMB Account Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Drive top-line revenue growth by acquiring new SMB customers and expanding existing accounts through cross-sell and retention-focused strategies. Manage and nurture customer relationships, using data insights, customer intents, and adoption history to prospect and improve outcomes. Run competitive sales cycles, build and maintain an accurate pipeline in Salesforce, and provide weekly/monthly/quarterly forecasts to exceed revenue goals in a hybrid role.
Location: Melbourne
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion.
  • •Manage and nurture customer relationships to ensure high satisfaction and retention.
  • •Identify and pursue opportunities to cross-sell additional products and services to optimize account revenue and profitability.
  • •Use data insights, customer intents, and adoption history to prospect new clients and enhance retention strategies.
  • •Maintain a qualified pipeline in Salesforce, track sales stages, and provide accurate weekly, monthly, and quarterly forecasts to exceed revenue goals.

Key Requirements

  • •BA/BS degree or equivalent experience required.
  • •At least 4 years of B2B sales or solution engineering experience, preferably in SaaS, with a proven record of exceeding sales targets.
  • •Experience managing and expanding customer relationships at various levels.
  • •Strong presentation, negotiation, and deal closing skills.
  • •Experience creating and leveraging territory plans, plus familiarity with Salesforce and Clari.
Experience:4+ yearsSaaS
Education:Bachelor's
Skills:PresentationNegotiationDeal closingOrganizationalMulti-tasking
Tech Stack:SalesforceClari

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor