Hyperscale Account Manager

Black Box
Atlanta, Dallas
Full timeFunction: Customer Success & Account ManagementSkills: ["Organizational skills","Time management","Communication","Cross-functional collaboration","Follow-through"]

Support a large, complex data center account by partnering with the Lead Account Manager on day-to-day account coordination. Maintain client engagement through consistent communication, track action items across multiple projects, and monitor scope changes to flag additional opportunity. Coordinate with internal teams (operations, engineering, recruiting, finance) to move work forward. Keep accurate account activity, opportunities, and notes updated in Salesforce to enable pipeline visibility and basic reporting.

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FursaFursa
Black Box
Black Box
2 days ago

Hyperscale Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Support a large, complex data center account by partnering with the Lead Account Manager on day-to-day account coordination. Maintain client engagement through consistent communication, track action items across multiple projects, and monitor scope changes to flag additional opportunity. Coordinate with internal teams (operations, engineering, recruiting, finance) to move work forward. Keep accurate account activity, opportunities, and notes updated in Salesforce to enable pipeline visibility and basic reporting.
Location: Atlanta, Dallas
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with the Lead Account Manager to support day-to-day account management.
  • •Track action items, deliverables, and timelines across multiple projects and ensure follow-ups are completed.
  • •Maintain regular communication with client stakeholders and general contractors, responding to requests and providing updates.
  • •Monitor changes in scope and support development of proposals and pricing inputs while tracking active and upcoming opportunities.
  • •Coordinate with internal teams (operations, engineering, recruiting, finance) to move work forward and maintain account activity/opportunities in Salesforce.

Key Requirements

  • •At least 5 years of experience in account management, sales, or a client-facing role.
  • •Experience supporting large or complex accounts (data center, construction, infrastructure, or similar preferred).
  • •Strong organizational and time management skills with the ability to manage multiple priorities and deliverables.
  • •Clear and professional communication skills for coordinating with clients and internal teams.
  • •Proficiency in Salesforce.
Experience:Data centerConstructionInfrastructure
Skills:Organizational skillsTime managementCommunicationCross-functional collaborationFollow-through
Tech Stack:Salesforce

Company Brief

Black Box
Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.
Industry: Professional Services
Headquarters: Pittsburgh, United States
Founded: 1976
Website