Personal Shopping Operations @NET-A-PORTER

YOOX Net‑a‑Porter Group
New York
Workplace: HybridFull timeUSD 30 - 33.85 hourlyFunction: Product ManagementSkills: ["Customer service","Communication","Attention to detail","Problem-solving","Time management"]

Ensure smooth day-to-day operations for Personal Shopping by delivering exceptional end-to-end client service—resolving order issues, returns, and stock discrepancies, and providing timely support for reservations and product queries. Support Personal Shoppers with accurate order processing, proactive client follow-up based on engagement, and stock/consignment coordination. Create and maintain client profiles and records while collaborating across departments to escalate and resolve issues quickly.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group
5 days ago

Personal Shopping Operations @NET-A-PORTER

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Ensure smooth day-to-day operations for Personal Shopping by delivering exceptional end-to-end client service—resolving order issues, returns, and stock discrepancies, and providing timely support for reservations and product queries. Support Personal Shoppers with accurate order processing, proactive client follow-up based on engagement, and stock/consignment coordination. Create and maintain client profiles and records while collaborating across departments to escalate and resolve issues quickly.
Location: New York
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Resolve daily order issues, returns, and stock discrepancies while providing timely client assistance.
  • •Process orders, pre-orders, and reservations accurately and efficiently in support of Personal Shoppers.
  • •Act as a proactive point of contact for clients and liaise with relevant departments to complete issue resolution.
  • •Support Personal Shoppers with bespoke client edits, monitor client responses, and tailor follow-up based on engagement and purchase history.
  • •Manage stock requests (samples, consignment deliveries), support client-facing events, and assist Personal Shopper customers during absences.
Travel: Low travel

Pay and Benefits

Salary: USD 30 - 33.85 hourly
Perks:401kHealth InsuranceDentalVisionCommuter BenefitsFlexible SpendingStaff DiscountDiscount Portal

Key Requirements

  • •Proven experience in client-facing or sales/operations roles, ideally within fashion retail and styling.
  • •Deliver exceptional end-to-end client service, resolving order issues, returns, reservations, and product queries.
  • •Ability to manage multiple priorities under pressure, meeting tight deadlines with strong attention to detail.
  • •Strong communication skills with the ability to influence and build relationships across teams.
  • •Proficiency in Microsoft Office (strong PowerPoint); InDesign experience is a plus.
Experience:Fashion retailClient services
Skills:Customer serviceCommunicationAttention to detailProblem-solvingTime management
Tech Stack:Microsoft OfficePowerPointInDesign

Company Brief

YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group (YNAP) operates global online luxury fashion retail platforms, combining marketplaces and direct retail for designer apparel, accessories and lifestyle products, serving customers worldwide with e‑commerce, logistics and digital marketing services.
Industry: E-commerce
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn