Claims Call Centre Representative (United States, RW, US)

Zurich Insurance
United States
Workplace: RemoteFull timeUSD 17.79 - 21.64 hourlyFunction: Insurance & ActuarialSkills: ["Communication","Attention to detail","Problem-solving","Professional demeanor"]

Handle inbound customer inquiry calls and resolve complex claims questions while ensuring a positive customer experience. Triage and escalate more complex issues to the right parties when needed, and coordinate with internal and external stakeholders to clarify facts and drive efficient resolution. Contribute feedback to improve customer care quality and follow risk and compliance procedures. Work 100% remotely with training and shift options in the Central Standard Time range.

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Zurich Insurance
Zurich Insurance
9 hours ago

Claims Call Centre Representative (United States, RW, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Handle inbound customer inquiry calls and resolve complex claims questions while ensuring a positive customer experience. Triage and escalate more complex issues to the right parties when needed, and coordinate with internal and external stakeholders to clarify facts and drive efficient resolution. Contribute feedback to improve customer care quality and follow risk and compliance procedures. Work 100% remotely with training and shift options in the Central Standard Time range.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Manage incoming inquiry calls of varying complexity to ensure a positive customer experience.
  • •Resolve complex claims inquiries by determining when to pass or involve others to provide clear advice.
  • •Liaise with internal and external clients to exchange information, clarify facts, and resolve queries efficiently.
  • •Provide feedback and recommendations to improve the quality of customer care.
  • •Follow procedures to ensure adherence to risk and compliance policies.

Pay and Benefits

Salary: USD 17.79 - 21.64 hourly
Perks:Paid Leave401kHealth InsuranceVisionDental

Key Requirements

  • •High School Diploma or equivalent (or Zurich Certified Insurance Apprentice including an Associate Degree) with no prior experience required in the Clerical Support area.
  • •6 months or more of customer service experience.
  • •Data entry experience and strong data entry skills with the ability to type 32 WPM or more.
  • •Demonstrated proficiency in Windows-based operating systems and Microsoft Office.
  • •Strong comprehension, professional demeanor, and solid oral and written communication skills with attention to detail.
Experience:Call centerCustomer service
Skills:CommunicationAttention to detailProblem-solvingProfessional demeanor
Certifications:Zurich Certified Insurance Apprentice
Tech Stack:WindowsMicrosoft Office

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn