Service delivery manager

Watershed
New York
Workplace: OnsiteFull timeUSD 112,500 - 125,000 annuallyFunction: Program & Project Management (PMO)Experience: 3-6 yearsSkills: ["Customer focus","High ownership","Organization","Risk management","Problem-solving"]

Own end-to-end delivery of Data Ingestion service packages, from discovery and scoping through kickoff, planning, execution, and post-go-live handoff. Lead customer alignment on scope, timelines, and success criteria, coordinate dependencies across internal teams and partners, and manage quoted hours and budgets. Proactively surface risks and drive mitigations to keep delivery predictable, on-time, and on-budget for customer time-to-value.

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FursaFursa
Watershed
Watershed
11 hours ago

Service delivery manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own end-to-end delivery of Data Ingestion service packages, from discovery and scoping through kickoff, planning, execution, and post-go-live handoff. Lead customer alignment on scope, timelines, and success criteria, coordinate dependencies across internal teams and partners, and manage quoted hours and budgets. Proactively surface risks and drive mitigations to keep delivery predictable, on-time, and on-budget for customer time-to-value.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Own end-to-end delivery of Data Ingestion service packages: run kickoff, define scope and success criteria, build project plans, manage execution, and hand off to post-go-live teams.
  • •Scope packages and solutions by leading discovery of customer data sources, formats, owners, and quality constraints and coordinating with partners.
  • •Align on timelines and hold accountability by setting and sequencing milestones across internal and customer teams, and transparently renegotiating when inputs change.
  • •Control service hours and budget by tracking work against quoted hours, forecasting burn, managing changes to protect margin and customer trust.
  • •Identify risks and escalations by proactively surfacing issues like missing data owners or low data quality and driving mitigation plans and timely escalations.

Pay and Benefits

Salary: USD 112,500 - 125,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Have 3–6 years of experience delivering client services in B2B software or consulting.
  • •Have directly owned client relationships and be energized by solving client problems.
  • •Be customer-obsessed with high ownership—anticipate needs and remove blockers without being asked.
  • •Be detail-oriented with strong organization skills to keep scope, timelines, and artifacts up to date.
  • •Identify risks proactively and solve problems in a structured manner, raising issues early with options and tradeoffs.
Experience:3-6 yearsB2B softwareConsulting
Skills:Customer focusHigh ownershipOrganizationRisk managementProblem-solving

Company Brief

Watershed
Provides enterprise software to measure, report, and reduce greenhouse gas emissions. Watershed helps companies model emissions, set reduction targets, track progress, and purchase high-quality carbon removals and offsets.
Industry: Climate Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2018
Website