Customer Experience Specialist (Sales Associate) - Miami

RealReal
Miami
Workplace: OnsiteFull timeUSD 21 - 25 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer-focused","Problem-solving","Positive demeanor","Organizational","Time management"]

Drive in-store customer engagement to exceed daily sales goals through consultative suggestive selling and product knowledge. Manage consignment drop-off with clear expectations, review and catalog items for shipment quality, and resolve consignor inquiries to build long-term loyalty. Maintain boutique standards, merchandising, and store readiness through opening/closing support, all while representing The RealReal’s circular economy mission in a fast-paced, metrics-driven environment.

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RealReal
RealReal
3 days ago

Customer Experience Specialist (Sales Associate) - Miami

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Drive in-store customer engagement to exceed daily sales goals through consultative suggestive selling and product knowledge. Manage consignment drop-off with clear expectations, review and catalog items for shipment quality, and resolve consignor inquiries to build long-term loyalty. Maintain boutique standards, merchandising, and store readiness through opening/closing support, all while representing The RealReal’s circular economy mission in a fast-paced, metrics-driven environment.
Location: Miami
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Engage customers with suggestive selling and deep product knowledge to exceed daily sales goals
  • •Perform daily outreach to drive consistent traffic and repeat business
  • •Educate buyers and consignors on The RealReal’s circular economy mission
  • •Manage the consignment drop-off process, setting expectations on valuation and handling
  • •Review, catalog, and prepare luxury items for shipment while maintaining boutique standards and store readiness

Pay and Benefits

Salary: USD 21 - 25 hourly
Equity and Bonus:Equity
Perks:Annual BonusEquity401kHealth InsuranceDentalVisionRemote Work

Key Requirements

  • •1+ years of retail experience in a customer- or business-facing role
  • •Ability to work flexible hours, including evenings, weekends, and holidays
  • •Dedication to delivering an elevated customer and employee experience
  • •Ability to problem-solve for customer needs and resolve issues professionally
  • •Strong organizational and time management skills with the ability to perform in a fast-paced, metrics-driven environment
Experience:1+ yearsRetailLuxuryConsignmentSustainable luxuryCircular economy
Skills:Customer-focusedProblem-solvingPositive demeanorOrganizationalTime management
Tech Stack:Google SuiteSalesforceMac iOSIOS

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
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Glassdoor: 3.3
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