NBC Universal

1 week ago

Senior Analyst, TechEx | Analyste Senior, TechEx

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide advanced deskside and remote IT support to end users through independent troubleshooting and timely issue resolution. Provision and manage user accounts, mailboxes, licenses, and resources, and configure/administer tasks across IT platforms. Maintain documentation, drive continuous improvement, and partner with engineering teams to transition recurring activities into scalable workflows. Oversee technical onboarding and offboarding with minimal escalation while working in a hybrid environment in Montréal.

Location: Montreal

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide advanced deskside and remote support to end users, using independent analysis to ensure timely resolution of technical issues.
•Provision user accounts, mailboxes, licenses, and other service-related resources.
•Configure and administer tasks across IT platforms using internal tools and operational processes.
•Partner with engineering teams to design and transition recurring activities into scalable workflows.
•Oversee technical onboarding and offboarding workflows with minimal escalation, maintaining accurate documentation and continuous improvement.

Key Requirements

•Proven experience in an IT support or deskside analyst role with strong troubleshooting skills.
•Familiarity with enterprise systems including Active Directory, Exchange, and Microsoft 365.
•Ability to analyze complex technical issues, identify root causes, and recommend long-term solutions.
•Ability to follow standard operating procedures and execute technical tasks accurately.
•Fluency in both English and French (written and oral) to support employees across Canada and the United States.

Skills:TroubleshootingCustomer-first mindsetCritical thinkingAutonomyOrganizational/time management

Languages:EnglishFrench

Tech Stack:Active DirectoryExchangeMicrosoft 365

Company Brief

NBC Universal

NBCUniversal is a global media and entertainment company producing and distributing film, television, news, sports and streaming content, and operating theme parks and consumer experiences across a portfolio of well-known brands including NBC, Universal Pictures and Peacock.

Industry: Film & Television

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: New York City, United States

Founded: 2004

Glassdoor: 4.0

Website LinkedIn Glassdoor

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NBC Universal

1 week ago

Senior Analyst, TechEx | Analyste Senior, TechEx

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Montreal

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide advanced deskside and remote support to end users, using independent analysis to ensure timely resolution of technical issues.
•Provision user accounts, mailboxes, licenses, and other service-related resources.
•Configure and administer tasks across IT platforms using internal tools and operational processes.
•Partner with engineering teams to design and transition recurring activities into scalable workflows.
•Oversee technical onboarding and offboarding workflows with minimal escalation, maintaining accurate documentation and continuous improvement.

Key Requirements

•Proven experience in an IT support or deskside analyst role with strong troubleshooting skills.
•Familiarity with enterprise systems including Active Directory, Exchange, and Microsoft 365.
•Ability to analyze complex technical issues, identify root causes, and recommend long-term solutions.
•Ability to follow standard operating procedures and execute technical tasks accurately.
•Fluency in both English and French (written and oral) to support employees across Canada and the United States.

Skills:TroubleshootingCustomer-first mindsetCritical thinkingAutonomyOrganizational/time management

Languages:EnglishFrench

Tech Stack:Active DirectoryExchangeMicrosoft 365

Company Brief

NBC Universal

Industry: Film & Television

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: New York City, United States

Founded: 2004

Glassdoor: 4.0

Website LinkedIn Glassdoor