Fast Track Onboarding Specialist 2

Twilio
India
Workplace: RemoteFull timeFunction: Business OperationsExperience: 2+ yearsSkills: ["Communication","Customer service","Problem-solving","Empathy"]

Join Twilio’s Fast Track onboarding team to onboard A2P numbers for strategic customers, delivering 1:1 engagement, guiding compliance, and managing onboarding SLAs. Collaborate with cross-functional teams to scale onboarding volumes, report metrics, and resolve issues quickly, ensuring a high-touch, customer-centric onboarding experience in a remote-first environment.

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FursaFursa
Twilio
Twilio
3 months ago

Fast Track Onboarding Specialist 2

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Join Twilio’s Fast Track onboarding team to onboard A2P numbers for strategic customers, delivering 1:1 engagement, guiding compliance, and managing onboarding SLAs. Collaborate with cross-functional teams to scale onboarding volumes, report metrics, and resolve issues quickly, ensuring a high-touch, customer-centric onboarding experience in a remote-first environment.
Location: India
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Provide personalized onboarding support for customers who sign up for our Fast Track Packages.
  • •Help Fast Track customers solve existing onboarding issues through engagement that meets their onboarding demands.
  • •Able to provide compliance guidance for all A2P products.
  • •Manage Onboarding SLAs and credit utilization for each product
  • •Partner with operations teams to scale onboarding volumes per assigned customer

Pay and Benefits

Perks:Health InsuranceRetirement

Key Requirements

  • •Able to manage daily caseload and respond within SLAs
  • •A2P compliance experience
  • •Experience Required: 2 plus Years specializing in at least one a2p products
  • •Previous experience working directly with clients
  • •Ability to prioritize tasks and effectively project manage
Experience:2+ yearsA2POnboarding
Skills:CommunicationCustomer serviceProblem-solvingEmpathy
Languages:English
Tech Stack:SlackServiceNowGoogle Workspace

Company Brief

Twilio
Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.
Industry: API Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn