Customer Support Associate I

Zscaler
Bengaluru
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Ownership","Problem-solving","Growth mindset","Customer obsession","Time management"]

Coordinate customer support activities that drive the activation of products, features, and services for a global base. Review and analyze URLs to categorize content accurately, manage inbound customer inquiries with efficient routing, and partner across teams to deliver complex technical services. Serve as a customer-facing point of contact for critical projects, including data center migrations and infrastructure changes, ensuring precise communication with empathy to deliver an elite user experience.

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FursaFursa
Zscaler
Zscaler
2 days ago

Customer Support Associate I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Coordinate customer support activities that drive the activation of products, features, and services for a global base. Review and analyze URLs to categorize content accurately, manage inbound customer inquiries with efficient routing, and partner across teams to deliver complex technical services. Serve as a customer-facing point of contact for critical projects, including data center migrations and infrastructure changes, ensuring precise communication with empathy to deliver an elite user experience.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Execute tasks related to activation of products, features, and services for a global customer base.
  • •Review and analyze URLs to determine purpose/content and assign them to the appropriate category.
  • •Manage inbound customer inquiries professionally and route them efficiently to specialized internal teams.
  • •Partner cross-functionally to ensure successful delivery of complex services and technical features.
  • •Own customer-facing interactions for critical projects, including updates on data center migrations and technical infrastructure changes.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeavePensionLearning Budget

Key Requirements

  • •At least 2 years of dedicated experience in a customer service or support environment.
  • •Demonstrated curiosity with AI tools, including integrating new technologies to improve daily workflows and problem-solving.
  • •Foundational understanding of networking concepts, including the OSI model.
  • •Demonstrated expertise in customer interaction, project management, and disciplined time management.
  • •Ability to rapidly learn and apply new organizational processes, policies, and service knowledge.
Experience:2+ years
Skills:OwnershipProblem-solvingGrowth mindsetCustomer obsessionTime management
Certifications:CCNA
Languages:English
Tech Stack:AI toolsOSI modelTCP/IPNetworking concepts

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn