Services Analytics Team Leader

inDrive
Cyprus
Workplace: HybridFull timeEUR 90,700+ annuallyFunction: Data Analytics & Business IntelligenceExperience: 6+ yearsSkills: ["Communication","Strategic thinking","People management","Stakeholder management","Data-driven decision making"]

Lead analytics for the Services cluster, spanning Watchdocs, Trust & Safety, Customer Support, Customer Experience, and Antifraud. Build and manage a team of 11+ analysts, partnering with product, operations, support, and compliance to turn behavioral, operational, and feedback signals into measurable decisions that reduce risk and improve user experience. Own the analytics roadmap, define standards and metrics, drive experimentation and effect measurement, and advise senior stakeholders.

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FursaFursa
inDrive
inDrive
1 day ago

Services Analytics Team Leader

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Last checked: 16 hours agoStatus: Live

Job Summary

Lead analytics for the Services cluster, spanning Watchdocs, Trust & Safety, Customer Support, Customer Experience, and Antifraud. Build and manage a team of 11+ analysts, partnering with product, operations, support, and compliance to turn behavioral, operational, and feedback signals into measurable decisions that reduce risk and improve user experience. Own the analytics roadmap, define standards and metrics, drive experimentation and effect measurement, and advise senior stakeholders.
Location: Cyprus
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Manager level

Key Responsibilities

  • •Own the analytics strategy and roadmap for the Services cluster and align it with company priorities.
  • •Build, grow, and develop a team of 11+ analysts, including hiring, mentoring, and setting quality standards.
  • •Lead Antifraud analytics by detecting fraudulent behavior and evaluating anti-fraud rules/models and their trade-offs.
  • •Drive Trust & Safety, Customer Support, and CX analytics to measure impact of safety features, support automation/WFM, and connect CSAT/DSAT to business outcomes.
  • •Standardize metrics and monitoring across the cluster, ensure data quality with DWH/DS/Engineering, and establish best practices in experimentation, causal inference, and effect measurement.

Pay and Benefits

Salary: EUR 90,700 annually
Perks:MentoringLearning BudgetLanguage Courses

Key Requirements

  • •6+ years of experience in data or product analytics, preferably in tech, ride-hailing, marketplace, or platform businesses.
  • •2+ years of people management, leading teams of 10+ people (including other managers or team leads).
  • •Strong expertise in SQL and Python (or R), with a foundation in statistics and experimentation (A/B testing, causal inference).
  • •Translate large volumes of behavioral, operational, and feedback data into decisions balancing risk, cost, and user experience.
  • •Proficiency in BI tools (Tableau, Looker, Redash or similar) and ability to communicate complex findings to technical and non-technical audiences.
Experience:6+ yearsData analyticsProduct analyticsTechRide-hailingMarketplacePlatform businesses
Skills:CommunicationStrategic thinkingPeople managementStakeholder managementData-driven decision making
Languages:English
Tech Stack:SQLPythonRTableauLookerRedashA/B testingCausal inferenceForecasting

Company Brief

inDrive
A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Mountain View, United States
Founded: 2013
WebsiteLinkedIn