UAE National Opportunity - Customer Success Manager (CSM) - SAP Academy for Customer Success (Dubai, Dubai, AE, 118353)

SAP
Dubai
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Cooperative collaboration","Adaptability","Problem-solving","Project management","Emotional intelligence"]

Drive customer success for Cloud solutions within your assigned portfolio by guiding customers through their business journey from deal signature through system provisioning and implementation progress. In SAP Next Gen - Academy for Customer Success, complete a 10-month learn-apply program with classroom and field phases, build retention and value realization skills, and become a strategic point of contact. Receive mentoring from a senior CSM and progress into a customer-facing CSM role.

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FursaFursa
SAP
SAP
2 hours ago

UAE National Opportunity - Customer Success Manager (CSM) - SAP Academy for Customer Success (Dubai, Dubai, AE, 118353)

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Last checked: 2 hours agoStatus: Live

Job Summary

Drive customer success for Cloud solutions within your assigned portfolio by guiding customers through their business journey from deal signature through system provisioning and implementation progress. In SAP Next Gen - Academy for Customer Success, complete a 10-month learn-apply program with classroom and field phases, build retention and value realization skills, and become a strategic point of contact. Receive mentoring from a senior CSM and progress into a customer-facing CSM role.
Location: Dubai
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Complete a 10-month learn-apply program with classroom and field phases to prepare for a customer-facing CSM role.
  • •Increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within an assigned solution portfolio.
  • •Oversee key customer milestones from deal signature through system provisioning, monitoring implementation progress, and business case achievement.
  • •Serve as the strategic point of contact for customers and leverage SAP resources across functions to maintain overall customer health.
  • •Develop solution portfolio and business transformation skills through onboarding, on-the-job training, mentoring, and customer-facing engagement.
Travel: Low travel

Key Requirements

  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Ability to deliver strategic guidance and solutions that drive customer success, value realization, and successful resolution of issues and escalations.
  • •Strong English proficiency to engage with SAP’s global network.
  • •Understanding of AI fundamentals, uses, and ethics to identify business problems solvable with AI.
  • •CSM focus knowledge in SAP SuccessFactors (HR/payroll, talent management, employee experience, HR analytics, workforce planning, sales performance management) and/or SAP Business Transformation Management (business process management/automation).
Experience:2-3 years
Skills:Cooperative collaborationAdaptabilityProblem-solvingProject managementEmotional intelligence
Languages:English
Tech Stack:SAP CloudSAP SuccessFactorsSAP Business Transformation Management (BTM)AI

Eligibility

Nationality:UAE National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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