Messaging Services Specialist

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer-centricity","Verbal communication","Written communication","Analytical thinking","Problem-solving"]

Provide steady-state support for email and collaboration infrastructure, including on-call coverage, escalation handling, and upgrade/maintenance activities. Manage and administer Microsoft 365 services such as Exchange Online and MS Teams, ensuring security, compliance, and minimal disruption through monitoring and optimization. Configure Defender for Office 365 policies (anti-phishing/anti-spam/anti-malware) and perform ITSM-based request/incident/change/problem management, while documenting configurations and reporting performance, usage, and security.

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FursaFursa
NTT
NTT
1 month ago

Messaging Services Specialist

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Last checked: 15 hours agoStatus: Live

Job Summary

Provide steady-state support for email and collaboration infrastructure, including on-call coverage, escalation handling, and upgrade/maintenance activities. Manage and administer Microsoft 365 services such as Exchange Online and MS Teams, ensuring security, compliance, and minimal disruption through monitoring and optimization. Configure Defender for Office 365 policies (anti-phishing/anti-spam/anti-malware) and perform ITSM-based request/incident/change/problem management, while documenting configurations and reporting performance, usage, and security.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver steady-state support for email and collaboration infrastructure, including on-call responsibilities and escalation/critical issue handling.
  • •Administer and maintain the Microsoft 365 environment, including security, compliance, monitoring, maintenance, and optimization.
  • •Configure anti-phishing, anti-spam, and anti-malware policies using Defender for Office 365.
  • •Troubleshoot and resolve complex client and integration issues using integrated data processing and communication solutions.
  • •Maintain documentation of M365 configurations and generate reports on system performance, usage, and security while staying current with updates and best practices.

Key Requirements

  • •Bachelor’s degree in computer science, engineering, or a related field.
  • •4+ years of experience with Exchange Online and Microsoft Purview.
  • •Provide advanced support for Microsoft 365 services (Exchange Online and MS Teams administration) and resolve complex technical issues.
  • •Configure and manage security policies in Defender for Office 365, including anti-phishing, anti-spam, and anti-malware.
  • •Knowledge of ITSM tools to perform Request, Incident, Change, and Problem management activities.
Education:Bachelor's
Skills:Customer-centricityVerbal communicationWritten communicationAnalytical thinkingProblem-solving
Certifications:Microsoft 365 certification
Tech Stack:Microsoft 365Exchange OnlineMS TeamsMicrosoft PurviewDefender for Office 365ITSM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn