Key Account Manager - Poland (They/She/He)

Delivery Hero
Krakow
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Interpersonal skills","Project management","Problem-solving","Analytical thinking"]

Own partner relationships in the South Region team, driving growth with top restaurants through marketing activities, exclusivities, and Glovo Ads negotiations. Build engagement via regular meetings and business reviews, track portfolio KPIs and OKRs, and create action plans to improve menu performance and reduce churn. Collaborate with colleagues to improve operational efficiency and ensure strong service delivery while optimizing Glovo visibility and revenue through partner commission renegotiations and selling assets.

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FursaFursa
Delivery Hero
Delivery Hero
2 days ago

Key Account Manager - Poland (They/She/He)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Own partner relationships in the South Region team, driving growth with top restaurants through marketing activities, exclusivities, and Glovo Ads negotiations. Build engagement via regular meetings and business reviews, track portfolio KPIs and OKRs, and create action plans to improve menu performance and reduce churn. Collaborate with colleagues to improve operational efficiency and ensure strong service delivery while optimizing Glovo visibility and revenue through partner commission renegotiations and selling assets.
Location: Krakow
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Build and maintain partner relationships through consistent communication, partner meetings, and business reviews.
  • •Evaluate and track portfolio reports, KPIs, and take actions to achieve goals and company OKRs.
  • •Drive partner growth through promos, Glovo Ads negotiations, and marketing activations to improve menu performance and conversions.
  • •Secure exclusivities with partners to ensure strong Glovo content, and optimize partner visibility using marketing kits and merchandising.
  • •Improve partner operational efficiency and reduce churn by building action plans and following up with inactive partners.

Pay and Benefits

Perks:Health InsuranceGym MembershipRemote WorkParental LeaveTherapy

Key Requirements

  • •At least 1 year of experience in high-performance account management or business consultancy.
  • •Comfort working in a fast-paced, high-growth start-up environment.
  • •Strong commercial skills (sales experience is welcome) and excellent communication and interpersonal skills.
  • •Strong project management skills with organization and attention to detail.
  • •Native Polish and advanced English proficiency.
Experience:FMCGFood hospitalityOn-demand deliveryBusiness consultancyAccount management
Skills:CommunicationInterpersonal skillsProject managementProblem-solvingAnalytical thinking
Languages:PolishEnglish
Tech Stack:Google DocsMS OfficeExcel

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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