Client Manager, Client Management

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Interpersonal skills","Leadership","Independent work","Analytical thinking","Problem-solving"]

Own and manage new trade account opening and post-sales support for HSBCnet–Internet Trade Services (ITS), and deliver Trade Academy customer training. Execute the AMH Global Trade Solutions (GTS) Client Management strategy while driving revenue growth through retention, improved service performance, and greater self-serve adoption. Resolve client queries and complaints, coordinate with internal stakeholders, and provide transactional trade advisory and expert inputs for account planning.

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FursaFursa
HSBC
HSBC
3 hours ago

Client Manager, Client Management

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Last checked: 3 hours agoStatus: Live

Job Summary

Own and manage new trade account opening and post-sales support for HSBCnet–Internet Trade Services (ITS), and deliver Trade Academy customer training. Execute the AMH Global Trade Solutions (GTS) Client Management strategy while driving revenue growth through retention, improved service performance, and greater self-serve adoption. Resolve client queries and complaints, coordinate with internal stakeholders, and provide transactional trade advisory and expert inputs for account planning.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and own new trade account opening and post-sales support for HSBCnet–ITS.
  • •Deliver Trade Academy customer-focused training.
  • •Execute the AMH Global Trade Solutions (GTS) Client Management strategy aligned with the global operating model.
  • •Drive revenue growth through revenue retention, reduced sales time on service, proactive management of service performance, and increased client use of self-serve solutions.
  • •Handle and resolve client queries, issues, and complaints related to trade account opening and HSBCnet–ITS, and coordinate with internal stakeholders to address service performance.

Key Requirements

  • •Bachelor’s degree preferably in business or a related area.
  • •Strong experience in customer service-oriented roles.
  • •Good knowledge of traditional trade products, account opening, and banking facilities.
  • •Strong interpersonal skills and leadership to collaborate with diverse stakeholders.
  • •Strong spoken and written English; fluency in Cantonese is preferred.
Experience:BankingTrade finance
Education:Bachelor's
Skills:Interpersonal skillsLeadershipIndependent workAnalytical thinkingProblem-solving
Languages:EnglishCantonese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn