OKX

1 month ago

Product Manager / Director, VIP Growth & Operations

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Experienced VIP Growth & Operations leader driving exclusive product experiences for high-net-worth clients, building a scalable lifecycle framework, coordinating with local markets, and optimizing programs to grow VIP engagement and AUM.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Director level

Key Responsibilities

•Own the day-to-day VIP Growth & Operations execution for high-net-worth clients, ensuring VIP lifecycle programs are planned, launched, and iterated effectively.
•Build and run a VIP lifecycle operations framework: define segments, triggers, and journeys; set weekly/monthly operating rhythms; and ensure consistent execution with Local Markets.
•Partner with Local Market teams to co-create market plans, align goals and timelines, and drive follow-through, while ensuring global consistency and scalable playbooks.
•Plan and execute VIP offsites and online events (e.g., product sharing sessions, community/engagement touchpoints), including end-to-end coordination, stakeholder alignment, and post-event performance review.
•Develop and scale VIP growth programs and tools (e.g., VIP trial cards and similar programs) that improve conversion, deepen engagement, and increase VIP contribution to trading activity and AUM.

Pay and Benefits

Perks:CompensationEducation SubsidyWellness StipendHealth Insurance

Key Requirements

•Bachelor’s degree or higher with 5+ years of product management or product strategy experience.
•Deep understanding of the Web3/Crypto industry, particularly exchange products such as institutional services, API trading, and VIP incentive programs.
•Prior experience in CEXs, brokerages, financial institutions, or high-net-worth client-related products is preferred.
•Strong cross-team communication and coordination skills, with systematic thinking and sharp user insights.
•Proficiency in data analysis tools and data-driven decision-making.

Experience:5+ yearsWeb3CryptoExchangeVIPInstitutional services

Education:Bachelor's

Skills:CommunicationCross-functional collaborationProblem-solvingData analysisStrategic thinking

Languages:EnglishChinese

Tech Stack:Web3CryptoAPI trading

Company Brief

OKX

Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Victoria, Seychelles

Founded: 2017

Website LinkedIn

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OKX