Customer Success Manager – Scale (Bilingual English Speaker)

Sophos
Brazil
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Relationship building","Organizational skills","Accountability"]

Drive value for a large North America customer base through a “tech-touch” model, delivering 1:1 and 1:many engagement that connects customers to the Sophos suite. Own onboarding/adoption, renewal and growth support, and manage customer escalations by triaging issues to internal teams. Help shape and refine scaled customer success programs, improve the digital customer journey, and monitor customer health to identify risk and expansion opportunities.

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Sophos
Sophos
2 weeks ago

Customer Success Manager – Scale (Bilingual English Speaker)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Drive value for a large North America customer base through a “tech-touch” model, delivering 1:1 and 1:many engagement that connects customers to the Sophos suite. Own onboarding/adoption, renewal and growth support, and manage customer escalations by triaging issues to internal teams. Help shape and refine scaled customer success programs, improve the digital customer journey, and monitor customer health to identify risk and expansion opportunities.
Location: Brazil
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Deliver strategic customer engagement via 1:1 and 1:many communications, connecting customers to value and driving usage of the Sophos suite.
  • •Support onboarding and adoption to ensure long-term success, renewal, and growth.
  • •Own customer escalations by facilitating resolution and triaging inquiries to appropriate internal teams for a cohesive customer experience.
  • •Conduct effective customer calls and webinars, and drive product adoption through digital customer touch points.
  • •Monitor customer health indicators to mitigate risk, promote renewal, uncover expansion opportunities, and manage a high volume of daily tasks.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •2+ years of experience in customer success roles; additional experience in customer support, sales, or customer marketing is a plus.
  • •Fluent written and spoken English required.
  • •Exceptional ability to communicate and foster positive business relationships; comfortable being accountable for driving success with customers.
  • •Proven ability to produce and deliver compelling customer materials to drive business objectives.
  • •Excellent organizational skills and ability to establish milestones and keep project plans on task.
Experience:2+ yearsCustomer successRecurring revenueRenewalsCybersecurity
Skills:CommunicationRelationship buildingOrganizational skillsAccountability
Languages:EnglishSpanish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sophos
Provides enterprise cybersecurity software and services including endpoint protection, network security, cloud security, encryption, and managed threat response to protect organizations from advanced threats and ransomware.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Abingdon, United Kingdom
Founded: 1985
WebsiteLinkedIn