Computer Systems Analyst I

Akima
Oklahoma City
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 5+ yearsEducation: high_schoolSkills: ["Communication","Teamwork","Problem-solving","Customer service","Adaptability"]

Provide first-point-of-contact support for Air Force users in an enterprise service desk environment, resolving complex end-user technical issues and managing incidents through documentation, escalation, and resolution. Contribute to knowledge base article updates to improve self-service, use ServiceNow for ticketing and reporting, and participate in cross-training and workshops to share expertise across the team while supporting 24/7 operations.

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FursaFursa
Akima
Akima
6 days ago

Computer Systems Analyst I

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide first-point-of-contact support for Air Force users in an enterprise service desk environment, resolving complex end-user technical issues and managing incidents through documentation, escalation, and resolution. Contribute to knowledge base article updates to improve self-service, use ServiceNow for ticketing and reporting, and participate in cross-training and workshops to share expertise across the team while supporting 24/7 operations.
Location: Oklahoma City
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Resolve complex technical issues for end users using deep knowledge of systems and applications to deliver timely support.
  • •Manage and track incidents from initiation to resolution, including proper documentation and escalation of unresolved issues.
  • •Develop and update Knowledge Base Articles (KBA) to enable self-service for users and support team members.
  • •Use ServiceNow to manage incident tracking, ticketing, and reporting with accurate documentation.
  • •Participate in training and workshops to cross-train and share expertise across the team.

Key Requirements

  • •US Citizenship required.
  • •Ability to obtain and maintain a DoD Secret Clearance.
  • •High school diploma and 5+ years’ technical experience (a Bachelor’s degree in a relevant field may substitute for 5 years).
  • •Excellent written and spoken communication skills and ability to work in a team environment.
  • •Ability to adapt and learn new technologies quickly (MS operating systems, Office products, and DAF specified software) and knowledge of customer service best practices.
Experience:5+ years
Education:High School
Skills:CommunicationTeamworkProblem-solvingCustomer serviceAdaptability
Certifications:Security+
Languages:English
Tech Stack:ServiceNowMS Operating SystemsOffice Products

Eligibility

Security Clearance:Secret

Company Brief

Akima
Provides government and commercial clients with mission-critical services including operations & maintenance, logistics, IT, engineering, cybersecurity, and staffing solutions across defense, federal, and infrastructure markets.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Herndon, United States
Founded: 1996
Website