Mgr, Customer Engineer

Manage customer relationships across a district, including regular customer visits and account planning with sales counterparts. Lead, coach, and direct customer engineers, overseeing objectives, performance appraisal, corrective actions, and mentoring. Serve as the prime interface with product divisions (tech support, training, spares, reliability), monitor programs and escalations, and handle system installation planning and RMA processes. Own district financial forecast and cost efficiency targets.