Qureos

21 hours ago

Live Chat Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Provide real-time support to guests and prospective visitors via live chat, answering questions about park admissions, tickets, memberships, reservations, events, and services. Help customers with online purchases, account access, and website navigation, resolving issues professionally and escalating complex cases as needed. Accurately document interactions in the customer support system while staying current on promotions, policies, and seasonal events to meet response and satisfaction goals.

Location: Orlando

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond promptly and professionally to customer inquiries through live chat.
•Provide accurate information on park admissions, passes, attractions, events, operating hours, dining, and guest services.
•Assist customers with online ticket purchases, reservations, account access, and website navigation.
•Resolve customer concerns while maintaining a positive, professional tone and escalating complex issues as needed.
•Document customer interactions and maintain accurate records in the customer support system.

Pay and Benefits

Perks:Remote WorkHealth InsuranceDentalVisionPaid LeaveRetirement SavingsEmployee Discounts

Key Requirements

•High school diploma or equivalent required; an associate's or bachelor's degree is a plus.
•Previous experience in customer service, live chat support, hospitality, or a related field is preferred.
•Excellent written communication, grammar, and typing skills.
•Strong problem-solving and multitasking abilities.
•Proficiency with computers, Microsoft Office, and web-based applications.

Experience:Hospitality

Education:Bachelor's

Skills:CommunicationProblem-solvingMultitaskingAttention to detailIndependence

Tech Stack:Microsoft OfficeWeb-based applicationsLive chatCustomer support system

Company Brief

Qureos

Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn

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Qureos

21 hours ago

Live Chat Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Orlando

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond promptly and professionally to customer inquiries through live chat.
•Provide accurate information on park admissions, passes, attractions, events, operating hours, dining, and guest services.
•Assist customers with online ticket purchases, reservations, account access, and website navigation.
•Resolve customer concerns while maintaining a positive, professional tone and escalating complex issues as needed.
•Document customer interactions and maintain accurate records in the customer support system.

Pay and Benefits

Perks:Remote WorkHealth InsuranceDentalVisionPaid LeaveRetirement SavingsEmployee Discounts

Key Requirements

•High school diploma or equivalent required; an associate's or bachelor's degree is a plus.
•Previous experience in customer service, live chat support, hospitality, or a related field is preferred.
•Excellent written communication, grammar, and typing skills.
•Strong problem-solving and multitasking abilities.
•Proficiency with computers, Microsoft Office, and web-based applications.

Experience:Hospitality

Education:Bachelor's

Skills:CommunicationProblem-solvingMultitaskingAttention to detailIndependence

Tech Stack:Microsoft OfficeWeb-based applicationsLive chatCustomer support system

Company Brief

Qureos

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn