Aon

3 weeks ago

Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead and support the Retail & Commercial client service team by acting as Deputy Team Leader in the Team Leader’s absence and serving as the primary escalation point. Manage account relationships to retain and grow major clients, drive renewals and organic growth, and ensure performance against financial and operational targets. Oversee invoicing/receivables, insurance coverage monitoring, and cross-functional renewal planning, using Aon tools to deliver operational excellence.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Act as Deputy Team Leader for the Retail & Commercial team, providing day-to-day support and leadership in the absence of, or as delegated by, the Team Leader.
•Manage retail team day-to-day activities, ensuring service delivery aligns with team objectives and business unit goals while serving as the primary escalation point.
•Drive renewal processes and execute client-specific renewal strategies, coordinating cross-functional resources in accordance with ABG and agreed service plans.
•Advocate for clients’ interests in risk management and risk transfer, monitor client satisfaction, address client concerns, and advise on benchmarking and relevant market trends.
•Manage operational excellence for assigned accounts, including invoicing/receivables follow-up, monitoring insurance coverage gaps, and coordinating negotiations with insurers on rates and claims handling.

Key Requirements

•Proven experience in account management, client service, or insurance broking with a track record of successful client relationship management and business growth.
•Strong leadership, communication, and organizational skills to guide teams and coordinate across multiple stakeholders.
•Deep understanding of the insurance industry, risk management, market trends, and regulatory requirements.
•Ability to manage multiple priorities, deliver results under pressure, and uphold the organization’s values and leadership model.
•Ability to coordinate resources and support the Team Leader to deliver exceptional client service and operational excellence.

Experience:InsuranceRisk management

Skills:LeadershipCommunicationOrganizational skillsClient relationship managementNegotiation

Languages:English

Tech Stack:Client PromiseABGTRSAon ConnectQlikViewCWPEGlobalDMI filing

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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