Senior Associate Client Manager

NTT
Indonesia
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Client engagement","Client relationship management","Negotiation","Sales planning","Communication"]

Own client account relationships as the go-to expert, driving expansion and renewals across solutions while minimizing churn. Coordinate sales engagements across geographies, uncover growth opportunities, and manage commercial agreements to improve satisfaction. Generate demand by identifying client needs and engaging them through digital marketing channels. Use sales tools to manage territories, accounts, opportunities, pipelines, and forecasts, collaborating with vendors to meet performance targets and adhere to governance and compliance.

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FursaFursa
NTT
NTT
3 days ago

Senior Associate Client Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Own client account relationships as the go-to expert, driving expansion and renewals across solutions while minimizing churn. Coordinate sales engagements across geographies, uncover growth opportunities, and manage commercial agreements to improve satisfaction. Generate demand by identifying client needs and engaging them through digital marketing channels. Use sales tools to manage territories, accounts, opportunities, pipelines, and forecasts, collaborating with vendors to meet performance targets and adhere to governance and compliance.
Location: Indonesia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and nurture relationships within assigned client accounts as the go-to expert to drive expansion and renewals.
  • •Coordinate sales engagements across different geographies and uncover retention and growth opportunities to minimize churn.
  • •Own commercial agreements for each client, address concerns by recommending feasible solutions, and improve client satisfaction.
  • •Identify client needs and generate demand by engaging clients through digital marketing channels.
  • •Use sales tools and methodologies to manage territories, accounts, opportunities, pipelines, and forecasts while ensuring governance and compliance.

Key Requirements

  • •Strong sales business acumen with the ability to plan and leverage tools and data to meet requirements.
  • •In-depth knowledge of NTT DATA offerings, client applications, use cases, and market trends.
  • •Proficiency in sales pursuit, including identifying and advancing opportunities with prospects and clients.
  • •Experience in business-to-business and business-to-consumer sales techniques.
  • •Salesforce.com contact platform proficiency and a bachelor’s degree or equivalent in business or sales.
Experience:IT servicesProfessional services
Skills:Client engagementClient relationship managementNegotiationSales planningCommunication
Tech Stack:Salesforce.comDigital marketing channels

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn