NTT

1 month ago

Service Desk Officer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Support the Managed Services Client Service Desk team with entry-level administrative work that keeps service delivery running smoothly. Assist with receiving, validating, and logging client requests, ensuring correct escalation and accurate categorization and prioritization. Maintain documentation and ticket-related records, communicate professionally with clients, and provide updates on pending requests and incident resolution as needed in a 24x7 roster.

Location: Cyberjaya

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide administrative support to the Managed Services Client Service Desk team.
•Perform entry-level administrative tasks as required.
•Receive, validate, and log client requests, capturing request details.
•Ensure correct escalation procedures are followed for critical calls and requests, and assist with categorization and prioritization.
•Maintain relevant ticket/request documents and client information, and keep users updated on progress toward resolution.

Key Requirements

•Ambitious self-starter who can work under general direction.
•Ability to use sound judgment to escalate issues to a higher level.
•Demonstrated ability to interact with a variety of stakeholders.
•Good attention to detail with a client-focused approach.
•Effective verbal and written communication skills, including working in a 24x7 shift structure on a defined roster.

Education:High School

Skills:Attention to detailClient focusCommunicationProfessionalismSound judgment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT