Manager - Client Services (Mumbai, MH, IN, 400063)

HSBC
Mumbai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Attention to detail","Service delivery","Independent judgement","Accountability"]

Lead client communications for the Sub Custody team, ensuring responses are clear, unambiguous, and aligned with internal HSBC procedures and client-specific setups. Manage service delivery by adhering to TATs, preempting avoidable queries, monitoring client questions for improvement opportunities, and tracking productivity/efficiency. Support projects with pan-CSV impact and contribute to interactions between leadership and operations areas, while completing required AML and sanctions training.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
1 day ago

Manager - Client Services (Mumbai, MH, IN, 400063)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead client communications for the Sub Custody team, ensuring responses are clear, unambiguous, and aligned with internal HSBC procedures and client-specific setups. Manage service delivery by adhering to TATs, preempting avoidable queries, monitoring client questions for improvement opportunities, and tracking productivity/efficiency. Support projects with pan-CSV impact and contribute to interactions between leadership and operations areas, while completing required AML and sanctions training.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Ensure quality of written and oral client communication by addressing core issues at the outset and preventing avoidable queries.
  • •Respond to client queries via email or telephone in a consistent, unambiguous manner aligned with TATs.
  • •Apply intimate knowledge of internal HSBC procedures and client customizations so queries are handled appropriately.
  • •Monitor client queries for improvements to service delivery, driving feedback with the respective Associate VP Client Services and Client Services Manager.
  • •Maintain productivity and efficiency tracking data, identify non-value-added activities, and implement agreed action steps to reduce them.

Key Requirements

  • •Graduate from a recognized university with three to four years of relevant experience.
  • •Working knowledge of HSBC processes and systems is preferred.
  • •Demonstrate a Minimum Performance Rating of ‘Good’ and Behavioral Rating of ‘Strong’.
  • •Display HSBC Values of ‘Open’, ‘Dependable’, ‘Connected’ and act with courageous integrity.
  • •Successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.
Experience:BankingSub custody
Education:Bachelor's
Skills:CommunicationAttention to detailService deliveryIndependent judgementAccountability
Tech Stack:AI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn