Guest Relations Executive - Casea 101 (Dubai, AE)

Kerzer International
Dubai
Full timeFunction: SalesExperience: 1-2 yearsSkills: ["Guest service","Interpersonal skills","Communication","Relationship building","Teamwork"]

Create a warm, welcoming first impression and manage the full dining entrance experience. Handle reservations and walk-ins, coordinate seating and table flow, and communicate guest preferences to service and kitchen teams. Maintain an organized reservation system, answer guest inquiries, support the team during peak hours, and resolve concerns professionally. Uphold grooming standards and represent the restaurant’s brand at One&Only The Palm in Dubai.

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Kerzer International
Kerzer International
12 hours ago

Guest Relations Executive - Casea 101 (Dubai, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Create a warm, welcoming first impression and manage the full dining entrance experience. Handle reservations and walk-ins, coordinate seating and table flow, and communicate guest preferences to service and kitchen teams. Maintain an organized reservation system, answer guest inquiries, support the team during peak hours, and resolve concerns professionally. Uphold grooming standards and represent the restaurant’s brand at One&Only The Palm in Dubai.
Location: Dubai
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Greet and welcome guests warmly as they arrive at the restaurant.
  • •Manage reservations, walk-ins, and waiting lists efficiently, and maintain an organized reservations system.
  • •Escort guests to tables, present menus, and coordinate seating arrangements to optimize service flow.
  • •Communicate guest preferences and special requests to service and kitchen teams; answer telephone inquiries about reservations, menus, and policies.
  • •Handle guest complaints or concerns professionally and escalate when necessary, supporting special events and maintaining hostess stand standards.

Key Requirements

  • •1–2 years of experience in an upscale 5-star hotel or resort restaurant environment.
  • •Strong knowledge of food & beverage service standards.
  • •Excellent personal presentation and interpersonal skills.
  • •Ability to build strong relationships with high-profile and diverse clientele.
  • •Excellent communication skills in English; proficiency in an additional language is highly regarded.
Experience:1-2 yearsHospitalityHotelsFood and beverage
Skills:Guest serviceInterpersonal skillsCommunicationRelationship buildingTeamwork
Languages:English

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn