Werkstudent Schaden SOS & Assistance (m/w/d) ab Oktober befristet (Zürich, CH)

Zurich Insurance
Zurich
Workplace: HybridPart timeFunction: Customer Support (Service Desk)Skills: ["Customer orientation","Service-oriented mindset","Solution orientation","Calm under pressure","Teamwork"]

Support the SOS & Assistance team in receiving and processing insurance claims and helping customers in urgent situations. Handle incoming calls 24/7, communicate directly with customers and partners, and coordinate international service partners or tow services after car accidents or breakdowns. Manage administrative claim tasks such as processing claims and paying invoices, while responding to phone and written customer requests. Part-time with hybrid work up to 40%.

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FursaFursa
Zurich Insurance
Zurich Insurance
5 days ago

Werkstudent Schaden SOS & Assistance (m/w/d) ab Oktober befristet (Zürich, CH)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Support the SOS & Assistance team in receiving and processing insurance claims and helping customers in urgent situations. Handle incoming calls 24/7, communicate directly with customers and partners, and coordinate international service partners or tow services after car accidents or breakdowns. Manage administrative claim tasks such as processing claims and paying invoices, while responding to phone and written customer requests. Part-time with hybrid work up to 40%.
Location: Zurich
Workplace: Hybrid
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Intern level

Key Responsibilities

  • •Receive and handle incoming calls in the event of claims, 24/7.
  • •Communicate directly with customers and partners.
  • •Coordinate international service partners or towing services after car accidents or breakdowns.
  • •Perform administrative claim tasks including processing claims and paying invoices.
  • •Handle phone and written customer inquiries.

Key Requirements

  • •Enrolled at a university or university of applied sciences (Immatrikulation).
  • •Excellent German skills; good French skills; Italian knowledge is an advantage.
  • •Strong customer orientation with a service- and solution-oriented approach.
  • •Ability and motivation to work calmly under time pressure.
  • •Flexibility to work Monday to Sunday and on public holidays.
Skills:Customer orientationService-oriented mindsetSolution orientationCalm under pressureTeamwork
Languages:GermanFrenchItalian

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn