Customer Support Senior Representative for Strategic Accounts (German Speaking)

Eaton
Budapest
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Collaboration","Interpersonal skills","Negotiation","Problem-solving"]

Own end-to-end order management for key strategic customers across EMEA, coordinating sales orders, tender qualification (RFIs/RFQs), and accurate order entry in the ERP system. Partner with Customer Service Offices, application engineers, and supply chain teams to ensure on-time delivery for multiple order types, resolve escalations, and drive customer loyalty through process excellence and continuous improvement with BI support.

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Eaton
Eaton
1 month ago

Customer Support Senior Representative for Strategic Accounts (German Speaking)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own end-to-end order management for key strategic customers across EMEA, coordinating sales orders, tender qualification (RFIs/RFQs), and accurate order entry in the ERP system. Partner with Customer Service Offices, application engineers, and supply chain teams to ensure on-time delivery for multiple order types, resolve escalations, and drive customer loyalty through process excellence and continuous improvement with BI support.
Location: Budapest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Coordinate the full end-to-end order management cycle for key strategic customers across EMEA.
  • •Manage sales orders, qualify RFIs/RFQs as part of tender processes, and ensure accurate, timely order entry in the ERP system.
  • •Serve as main point of contact for stakeholders including sales, marketing, product, finance, commercial, legal, and delivery.
  • •Coordinate internal alignment (meetings/deadlines) to maintain information flow, process continuity, and ongoing improvement with BI support.
  • •Follow up on sales orders to ensure timely delivery for different order types and act as escalation focal point for the key account.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •3–5 years of experience in a similar customer service/customer support role for international or strategic accounts.
  • •Experience with order management or end-to-end order processing.
  • •Working with ERP systems (e.g., SAP, Oracle or similar).
  • •Coordinating with cross-functional teams such as supply chain/logistics and sales.
  • •Fluent English and minimum B2 German (mandatory).
Experience:3-5 yearsOrder managementCustomer serviceInternational accounts
Education:Bachelor's in Business, Supply Chain, or related field
Skills:CommunicationCollaborationInterpersonal skillsNegotiationProblem-solving
Languages:EnglishGerman
Tech Stack:SAPOracleERP systemsExcelBIERP

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn