Product Owner - Claims Client Experience

Aon
Chicago
Workplace: HybridFull timeUSD 116,800 - 186,800 annuallyFunction: Product ManagementEducation: bachelorsSkills: ["Communication","Cross-functional collaboration","Customer focus","Prioritization","Data-driven decision-making"]

Own the product vision, roadmap, and success metrics for a client-facing claims experience within Aon’s commercial claims platform. Translate customer needs and operational insights into strategic initiatives, manage the backlog using Agile/Scrum, and partner with engineering and delivery teams to ship capabilities. Lead discovery and solution reviews with clients and collaborators, and champion AI-enabled improvements to drive adoption, optimization, and scalable growth.

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FursaFursa
Aon
Aon
13 hours ago

Product Owner - Claims Client Experience

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own the product vision, roadmap, and success metrics for a client-facing claims experience within Aon’s commercial claims platform. Translate customer needs and operational insights into strategic initiatives, manage the backlog using Agile/Scrum, and partner with engineering and delivery teams to ship capabilities. Lead discovery and solution reviews with clients and collaborators, and champion AI-enabled improvements to drive adoption, optimization, and scalable growth.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Define and develop product vision, roadmap, success metrics, and strategic initiatives based on customer needs and business priorities.
  • •Manage backlog and product prioritization using Agile and Scrum practices; create user stories and acceptance criteria.
  • •Partner with engineering, design, architecture, and delivery teams to bring new capabilities from concept through release.
  • •Lead discovery sessions, solution reviews, and user feedback activities with clients and key collaborators; communicate priorities and progress.
  • •Champion AI-enabled ways of working, evaluate emerging technologies, and support product launches, adoption, and ongoing optimization.

Pay and Benefits

Salary: USD 116,800 - 186,800 annually
Perks:401kEquityHealth InsuranceDentalVisionPaid LeavePaid HolidaysLife InsuranceDisability CoverageCommuter BenefitsEmployee AssistanceAdoption AssistanceTuition Assistance

Key Requirements

  • •Knowledge and experience in product management or product ownership for enterprise digital products.
  • •Proven ability to bring customer-facing digital products from discovery through launch and continuous improvement.
  • •Strong understanding of Agile methodologies and Scrum, including backlog management and roadmap planning.
  • •Ability to translate business requirements and customer needs into scalable product solutions.
  • •Strong communication skills for conveying complex ideas to technical and business audiences.
Experience:InsuranceClaims managementFinancial servicesEnterprise digital platforms
Education:Bachelor's
Skills:CommunicationCross-functional collaborationCustomer focusPrioritizationData-driven decision-making
Licenses:Property and Casualty license
Certifications:CSPOSAFe POPM
Languages:English
Tech Stack:AgileScrumAzure DevOpsAPIsCloudIdentity managementEnterprise integrationsAI-enabled toolsAgentic AI

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
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