Manager Rider Quality & Compliance

Delivery Hero
Egypt
Workplace: OnsiteContractFunction: Legal, Risk & ComplianceEducation: bachelorsSkills: ["Communication","Leadership","Analytical thinking","Problem-solving","Ability to work under pressure"]

Oversee and optimize quality and compliance across rider logistics to ensure a seamless, in-spec rider experience. Develop quality management processes, audit performance, and maintain a compliance matrix tied to regional requirements and regulations. Monitor KPIs such as rider quality logistics scores, drive continuous improvement initiatives, and ensure safety measures are followed. Lead reporting, documentation, and coordination with training, operations, compliance, and product teams.

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FursaFursa
Delivery Hero
Delivery Hero
1 month ago

Manager Rider Quality & Compliance

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Oversee and optimize quality and compliance across rider logistics to ensure a seamless, in-spec rider experience. Develop quality management processes, audit performance, and maintain a compliance matrix tied to regional requirements and regulations. Monitor KPIs such as rider quality logistics scores, drive continuous improvement initiatives, and ensure safety measures are followed. Lead reporting, documentation, and coordination with training, operations, compliance, and product teams.
Location: Egypt
Workplace: Onsite
Employment Type: Contract
Job Function: Legal, Risk & Compliance
Seniority: Manager level

Key Responsibilities

  • •Develop and implement quality management processes for rider logistics.
  • •Drive rider appearance and behaviour compliance and ensure best-in-class customer experience via data monitoring.
  • •Create and maintain a comprehensive compliance matrix and stay up to date on local/regional regulations impacting rider logistics.
  • •Monitor KPIs (including rider quality logistics scores) and analyze trends to drive corrective actions and OKR improvements.
  • •Collaborate on safety measures, documentation/reporting, and compliance training program delivery with cross-functional teams.

Key Requirements

  • •Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
  • •Good communication skills in English and Arabic.
  • •Strong proficiency with Excel, Google documents/spreadsheets, and smartphone apps.
  • •Proven experience in logistics and compliance management, preferably in transportation or delivery.
  • •Excellent leadership skills with experience managing a larger group and a strong ability to work under pressure.
Experience:TransportationDeliveryLogisticsFood industry
Education:Bachelor's
Skills:CommunicationLeadershipAnalytical thinkingProblem-solvingAbility to work under pressure
Languages:EnglishArabic
Tech Stack:ExcelGoogle DocsSpreadsheetsSmartphone apps

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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