Motorola Solutions

3 weeks ago

Software Customer Service Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Manage day-to-day customer service contracts and relationships for CommandCenter Software, ensuring contractual obligations are met and complex issues are resolved across the customer base. Lead service-level delivery by handling escalations, coordinating technical changes tied to cloud releases, upgrades, and field change orders, and reporting on technical performance. Partner with Sales, Product, Engineering, Deployment, Customer Success, and support teams to deliver end-to-end solutions with exceptional quality.

Location: Ontario, Nova Scotia, Quebec, Saskatchewan, Ottawa, Alberta, Gatineau, Toronto, British Columbia

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Collaborate with cross-functional teams (Sales, Product, Engineering, Deployment, Customer Success, and support) throughout customer engagement.
•Execute service agreements, deploy field resources, reduce time to resolution, and manage escalations.
•Coordinate processing, communication, and implementation of technical changes, including cloud releases, customer requests, field change orders, and reconfigurations.
•Maintain awareness of complex service matters and oversee technical solutions implementations and activities.
•Deliver consistent service levels by exceeding customer expectations, managing escalations, and reviewing open service requests while explaining technical problems and solutions to teams/clients.

Travel: High travel

Pay and Benefits

Salary: CAD 100,000 - 135,000 annually

Key Requirements

•High school diploma, Associates, or Bachelor’s degree in General Studies, IT, or Technology.
•Background clearance obtainable as required by government customers.
•Must reside in Canada to be considered.
•Proficiency in Agile project management.
•Strong understanding of Motorola software and video products, including API technologies, software architecture/design, system integration, and cloud deployment.

Education:Bachelor's in General Studies, IT, or Technology

Skills:CollaborationJudgmentCustomer service orientationEscalation managementCommunication

Tech Stack:CommandCenter SoftwareMobile video solutionsAPI technologiesSoftware ArchitectureSystem IntegrationCloud DeploymentAgileCloud releasesField change ordersReconfigurationsUpgrade plans

Eligibility

Security Clearance:Background clearance

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

3 weeks ago

Software Customer Service Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Ontario, Nova Scotia, Quebec, Saskatchewan, Ottawa, Alberta, Gatineau, Toronto, British Columbia

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Collaborate with cross-functional teams (Sales, Product, Engineering, Deployment, Customer Success, and support) throughout customer engagement.
•Execute service agreements, deploy field resources, reduce time to resolution, and manage escalations.
•Coordinate processing, communication, and implementation of technical changes, including cloud releases, customer requests, field change orders, and reconfigurations.
•Maintain awareness of complex service matters and oversee technical solutions implementations and activities.
•Deliver consistent service levels by exceeding customer expectations, managing escalations, and reviewing open service requests while explaining technical problems and solutions to teams/clients.

Travel: High travel

Pay and Benefits

Salary: CAD 100,000 - 135,000 annually

Key Requirements

•High school diploma, Associates, or Bachelor’s degree in General Studies, IT, or Technology.
•Background clearance obtainable as required by government customers.
•Must reside in Canada to be considered.
•Proficiency in Agile project management.
•Strong understanding of Motorola software and video products, including API technologies, software architecture/design, system integration, and cloud deployment.

Education:Bachelor's in General Studies, IT, or Technology

Skills:CollaborationJudgmentCustomer service orientationEscalation managementCommunication

Tech Stack:CommandCenter SoftwareMobile video solutionsAPI technologiesSoftware ArchitectureSystem IntegrationCloud DeploymentAgileCloud releasesField change ordersReconfigurationsUpgrade plans

Eligibility

Security Clearance:Background clearance

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn