Client Success Specialist – VA Team Coaching | Philippines, Remote

Magic
Philippines
Workplace: RemoteFull timePHP 38,000 - 42,000 monthlyFunction: Business OperationsExperience: 2+ yearsSkills: ["Communication","Leadership","Problem-solving","Team coordination","Empathy"]

Lead client success initiatives and VA development for a fully remote outsourcing platform. Manage international client relationships, coach a team of 15-20 virtual assistants, and coordinate cross-functional success strategies to drive growth for both clients and assistants. Own onboarding, ongoing coaching, and issue resolution to ensure mutual wins across multiple stakeholders.

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Magic
Magic
7 months ago

Client Success Specialist – VA Team Coaching | Philippines, Remote

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead client success initiatives and VA development for a fully remote outsourcing platform. Manage international client relationships, coach a team of 15-20 virtual assistants, and coordinate cross-functional success strategies to drive growth for both clients and assistants. Own onboarding, ongoing coaching, and issue resolution to ensure mutual wins across multiple stakeholders.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead client success management by conducting engaging video calls with international clients to understand evolving needs and address concerns
  • •Coach and mentor a team of 15-20 virtual assistants to achieve exceptional performance and develop professional growth plans
  • •Bridge communication gaps between clients and virtual assistants to ensure smooth collaboration and resolve misunderstandings
  • •Identify opportunities for clients to expand VA services and grow their business through proactive engagement
  • •Ensure smooth onboarding experiences and build lasting client relationships focused on mutual growth and satisfaction

Pay and Benefits

Salary: PHP 38,000 - 42,000 monthly
Perks:HmoPaid Leave13th Month

Key Requirements

  • •Proven EA/VA experience (2 years) delivering services to international clients (US/AU preferred)
  • •Client success experience with ability to ensure client satisfaction and build lasting relationships
  • •Team coordination experience mentoring or supporting others to achieve goals
  • •Excellent English communication, both written and verbal for executive interactions
  • •Success-oriented mindset with understanding of drivers of client satisfaction and employee success
Experience:2+ yearsOutsourcingRemote workVirtual assistance
Skills:CommunicationLeadershipProblem-solvingTeam coordinationEmpathy
Languages:English

Company Brief

Magic
Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Revenue: USD 50M to 100M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor